Distacart.comReviews of distacart.com

Name: Distacart.com
Address: Whimbrel Rd 33701, Fremont, CA, 94555, US
Telephone: +18552534782
Rating: 4.6

Whimbrel Rd 33701, Fremont, California

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The Fair Hearing score

4.6/ 5

Excellent

4,633 reviews

Distacart.com4.6Excellent

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About Distacart.com

Dista (www.distacart.com) is an online marketplace for Indian products. You can find the largest collection of Indian products here, ranging from wellness, beauty, food, fashion, spirituality, and much more! Delivering to 40+ countries, including the US, UK, Canada, and Australia. Customs duties & tariffs included in the final price. Free shipping and 3-5 day priority shipping available.

Distacart.com (distacart.com) has 4,633 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.

Website: distacart.com
Category: Malls & Marketplaces
Location: Fremont, California
Listed on The Fair Hearing: 2026

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Aug 29, 2025

Appalling Experience – Avoid This Company at All Costs!

Appalling Experience – Avoid This Company at All Costs Order was significantly delayed with no explanation or accountability. Communication with customer service is chaotic and borderline useless — every message is handled by a different agent, none of whom appear to read or understand the issue, let alone resolve it. Responses were generic, inconsistent, and made worse by a clear language barrier. Even after receiving an email from the so-called CEO, my reply was ignored and an uninformed, junior-level agent responded, restarting the cycle of confusion. Shockingly, I then received a feedback request claiming my order had arrived 15 days ago — when it had only just been delivered 2 days prior. This level of dishonesty raises serious concerns about the company’s integrity. Most disturbing of all: the word “Gay” was handwritten directly on the product packaging. I questioned it, assuming it was a mistake or some kind of code, but the company's abrupt and evasive response suggested otherwise — a reaction that raised serious red flags about the nature and intent of the marking. Questionable homophobia. The entire process has been frustrating, unprofessional, and frankly unsettling. I’ve been left with zero confidence in the brand and no desire to even try the product. Avoid this company. Spend your money elsewhere

By Ms K.

Response from Distacart.com· Aug 29, 2025

Hi Kay Leigh, We’re truly sorry to hear about your recent experience. Regarding the delivery timeline, as stated on our website, sellers require 3–5 business days to procure items before dispatch. You selected 5–7 business day Express Shipping (Post Dispatch), and we’ve confirmed that your order was dispatched and delivered within the promised timeframe. As for the packaging concern, we have checked the product images from our end and did not find any such markings. However, we take such matters seriously. If you could kindly share clear images of the handwritten text you received, we will escalate this to the concerned team for further review and appropriate action. We sincerely apologize for any inconvenience caused and appreciate your patience as we work to resolve your concerns. Please reach out at [email protected] or call us at +18552534782 for more clarification on the promising time and we'll be happy to assist you further. Thank you, Customer Happiness Team!