The Walt Disney CompanyReviews of disneyworld.disney.go.com

Normally I would give Disneyland Resort in Anaheim at least 4 stars, if not 5 stars because it's been my happy place for a long time....but I'm writing this review today, to express my great disappointment and sadness over the actions the Walt Disney company has taken with the DAS (Disability Access Service) system. They pretty much have excluded 90 to 95% of the Disabled Community, including me. I was recently denied, having been reminded that it's supposed to be just for those with Autism or similar issues, and who have no concept of waiting in a line. Anyone who is disabled will tell you that this should have nothing to do with whether or not someone can tolerate being in a line for too long. In my case, I deal with both mental and physical issues, and up until these changes, I had DAS for a number of years, due to a couple of particular mental issues, which can adversely affect heart issues that I have. What I want to know is, how mental health issues connected to physical ones could not be considered any longer for DAS approval (ie: anxiety driven stress that can cause arrhythmia episodes to start, or worse, yet get out of control, which is the case just in part for me having a hard time tolerating lines for longer periods of time). The "alternative accomodations" they are offering are not do-able. I navigate the parks on a scooter, and it would be hard for me to get in and out of a queue. There simply isn't enough room to get around folks already in line waiting...and on top of this, there is the potential to create conflicts with able bodied people thinking people who are using "Return to Queue" are jumping the line, and actual fights can break out over this. It's NOT worth running the risk of this happening, and so what Disney is doing is NOT indicative of Inclusion for anyone, and it is causing more stress to the point where it's not worth the toll it takes to spend a day there without the help of DAS, and we don't want to continue coming here with it as it is now. Is this what Corporate is really after, to get rid of us in the Disabled Community? If this is not the case, and if you Disney Corporate care anything at all about our community, then please...DO SOMETHING to fix it. We are not going away as far as expressing how we feel about the over the top and to the extreme changes to DAS. Something HAS TO BE DONE about it!!

The customer experience at Disney has been destroyed by excessive charges, fees, lack of empathy for consumers and unnecessary policies. I've been a customer for 25 years and it always felt like prices were fair and predictable and you had a great, organized vacation. These days not only are ticket prices astronomical for the average middle class family, but they eliminated the free fast pass system that improved the parks so the park flow was organized with the disastrous, cash grab "genie" system that makes all standby times anyone's guess as they are usually inaccurate making navigating the park impossible without paying an additional fee per person. Dining prices are now 70/person the price of 5 star dining for a character buffet meal. No average family can afford to pay close to 300-400 per meal while already paying meals on vacation. The budget for a Disney vacation is now as high as probably going to an exotic holiday. On top of that the chaos in the parks makes employees unhappy who are working so hard. Take care of your employees and customers. Listen to your loyal customers and give them a better experience or we will make new traditions. Magic is in the experience and that's been ruined by overcharging and underdelivering

Horrible !! We spent abot 2100$ at Disney. We ended up going on 5 rides and being in line for 3-7 hours. To be able to ride a ride you have to get a app? Seriously we already paid for the rides we should be able to go on the rides no matter what! Prices should definitely decrease like 160$ for a 3 yr old are you kidding me. Most of the rides you can’t even go on. U need a app for food too!! Awful costumer service too! DONT! GO! TO! DISNEY! WORLD! it is a WASTE OF MONEY!!

Have spent the day at Disney World and I’m surprised there are so many supporting corruption in terms of what’s called “lightning lines”. A system which gives “no” waiting time for the few (20%?) and a lot longer waiting time for many (80%?). Can’t believe this can be in the spirit of the family man, Walt Disney. Obviously today management is pro corruption and I also wondering if they are pissing on memory of Walt Disney. Give the park two stars due to some nice attractions, but the rest smells quite bad.

At Disney World now. Have not been here in 7 years. Disappointed. Not as busy as precocious times, but even with that, lines seem slow. The Genie+ is a rip off to both who buys it and who does not. They can say all they want about a paradigm shift, is a money grab!! And doing it to their customers because they will just put up with it!! More experience with Disneyland, was hoping for a better experience, it was not.

I've travelled across the world 3 times to Disneyland and disneyworld over the past 15 years. Things I've noticed have changed - Costs higher and the genie plus costs amount to an extra few hundred per person during your stay. The lifeguards - I saw a male manager of lifeguards storm into the customer female pool changerooms where there are showers etc and possible naked females...he was in a rage to find a sick cast member who was in the toilet to yell at her. A male lifeguard at the pop century resort spit phlegm into the pool where kids were swimming- disgusting!!! I buy shirts and because it's made in china and made of cheap crap, a day of wearing the expensive $50 shirt the entire Minnie mouse face has come off the back of the shirt. The food is worse quality than it used to be. The staff now allow people to run in the parks and young boys on scooters hoon around almost running into people. G strings and offensive clothing now allowed in the parks. The list goes on....the cleaners leave rubbish in our room and don't properly clean....many photographers in the parks do blurry photos or photos too low creating a double chin when we don't have one...cleaners once took my earphones...my kids saw it. I can't explain the dramas of this place...I didn't have any of this in universal or chain hotels cheaper like best and western or Marriot. The worst though was the behaviour of the lifeguards though and I complained but hotel staff backed them up. I also think paying $50 for one shirt should be high quality but it isn't. I converted that USA money and it was $90 from my country...$90 and the face of Minnie mouse was off the shirt and I only wore it a few hours. Really really angry!!!

Stayed at Contemporary Resort for 3 nights included 2 day park hopper pass, total was $3200!!! First day complete loss because time spent trying to figure out their terrible system for booking rides. Breakfast at MK Crystal Palace was $140 for 2 adults. (absolutely mediocre buffet, but that has always been the case in the parks) Disney charges for everything. You can buy a 'Magic Watch' to help negotiate the park & rides, $60 each, or pay for Genie + $18 each daily, or pay $20 each to skip the lines on some rides. I've been going to Disney Word since 1981, 7 times total. This was the worst experience ever! As I was leaving my thought was, 'Disney is missing an incredible income stream, they should be charging for toilet paper too'. Maybe that would help pay the executives that set up this terrible system. No more 'Happiest Place on Earth' more like how much can we get from visitors while we have them here. Really sad.

Very disappointed w Disney streaming . STOP being political !! . I cancelled Disney streaming because of their political views. Just entertain my family !!! what happened to Disney.