Discover Financial ServicesReviews of discover.com

Discover Lies and Cheats it Cusyomers. I Closed my account at Discover and made the final payment with my new account . They processed the payment on my old account . Then reported my late on my credit . Spoke with a supervisor in January and they said it would be remedied and now it still has not been done . In June 2021 , 6 months later I Called Discover and spoke with some ultra feminine male , I think , and he rudely said ... this is not Discover’s problem ! This Company Discover employs people who are both liars and inept . We as Americans have choices and the best choice is for everyone to stay away from Discover Bank and Dicover Card !

If I can only give a -0 review, AWFUL!! Stay home Mom of Twins for a couple of years, started working just recently signed up with Discover IT this year April. Received and email stating they closed my account 2 Days ago & this was their explanation: We are writing to notify you that we have closed your Discover® card account effective immediately. We regularly conduct reviews to evaluate our customers' accounts, and during a review, we were unable to verify personal information on your account. We evaluated your account and under the terms of your Cardmember Agreement, a business decision was made to close your account. Our decision was based in whole on the information found on your account. Any Cashback Bonus® or Miles rewards balance will be applied as a credit to your account, or, if the account has a zero balance at the time of closure, a check will be issued. If your account has a credit balance, you may request a refund check, or one will be sent automatically after four months of the credit balance being on your account. I was an ontime paying customer, was told from one of their staff while looking into my account that is was "SUPERB" Not sure why this vwrification process is not done when I initially applied? Because I would've never deposited $500 or give them my Business. I would've tried another credit card company. Whats apaulding is that if the reason was because they were unable to verify personal info in my account, why wouldn't they call me prior to canceling my account without notice, to atleast figure where things went wrong & how can it be fixed. I'm trying to get my Credit going due to the gap I had while staying home with my kids, & this is how they're going to do ME!!! So Supervisor stated that I'm eligible next year to re-apply, I said NO THANK YOU, if you can't even treat your "SUPERB" Customer with some Dignity or RESPECT, like A simple phone call before suddenly closing my account "hey we found something wrong or something doesn't match in your account can you please verify?" Wow, thats just awful way of treating your customer! DISCOVER IT DOES NOT DESERVE MY BUSINESS!!

I applied for a card and was shocked that I had to agree to let Equifax have a tax transcript. It's outrageous. Discover wants me to give a company guilty of multiple egregious data breaches my most personal and valuable data? Please. I will not be doing business with Discover. It just earned a lifetime ban. Shame on NerdWallet for recommending it.

A representative called me to tell me that they could verify my ID and I asked her if something is wrong with the account and why is this being done, and she could not give me an answer. She repeated the same thing and sounded like she did not want to talk to me. The second representative I called did not greet me and did not ask for my name. She said she was going to pull up my account and put me on mute for about a minute. I asked Hello? Are you still there? Then I hung up because it does not take that long to pull up my account. She has my social and phone number. If she needed my name she should have asked then. I was informed that the initial verification went through over the phone days before, and I even used the card one time, so why now is the ID not verified? That doesn't make any sense. I called back to speak with someone else about it and she was a lot more open to explaining the details to me. I sent them my social security card and my driver's license which are both valid. If they're going to cancel people's accounts because of this issue, they could at least provide a reason why the extra verification needs to be done. I keep seeing other people got their accounts closed with no notice because of this verification issue and that is unacceptable.

If I could I would not rate them, Discover offered a approval on a card and I have not open one for over 6 years. I took the opportunity to apply since I taught they were a fair and good company. Take note I do have good credit. They approved my application and then requested for tax papers. After releasing the information they stated they could not verify my identity. Which they cancelled the card. Not that I needed it or have used the card but now it’s show on my report. Not a good experience at all. I’ll stick with the cards I currently have and will never take anything from them.

Do not use Discover.

Be aware, Discover does not stand by their customers!! Last year during the early days of the pandemic I was having a hard time getting a refund back for flights in Europe. I filed a dispute and Discover stood by the airline even though the flight was canceled, Europe was essentially closed to US citizens and I never took the flight, have proof the flight was canceled by the airline and Discover kept my money! Theft as far as I'm concerned.

I have been a card holder with discover for YEARS. Always in good standing monthly bills always paid on time. Out of the blue discover decided to do a random review with no notification to me and decided to close my account due to inactivity. I have not used the card for months due to covid and being a responsible person and not use unnecessary funds and discover decided to close my account. Again this happened with no warning whatsoever. Now I am told there is no reinstating the card, I would have to reapply which would hit my credit which discover has now ruined with no guarantee of the previous credit limit. I have NEVER experienced anything so unacceptable and unprofessional. I am extremely disgusted and I will NEVER use Discover again.