Discount TireReviews of discounttiredirect.com

I bought new front tires for my 2012 Silverado 3500 truck. I requested that the old front tires be put on the rear outside dual. They managed to put the old rear tires back on the rear rims which I pointed out to Justin the salesperson. They corrected this I thought. I inspected when I got home and discovered that I still had an old tire on one side. Took truck back to have them put the wright tire on. Then today 5/29/24 I discovered that the inner tire valve stem was behind a spoke in the outer rim, so you could not check the inner tire air pressure or put air in if needed. Had to take truck back to have the rim rotated for access to the valve stem. I spend a fair amount of money at Discount Tire but will probably not go.

What's the point in making appointments as they don't honor them and lie telling you your next. Appointment was for 12 and an hour later still not in shop yet was told we were next .just poor management of time and customer service

I have bought tires from Discount Tires multiple times over the last 15 years. Every new vehicle I buy has always been taken to the store and road hazard purchased. I had a tire leaking and called to set up an appointment at the Merrillville Indiana location. I was told I couldn't make a appointment but to stop by and they would repair it. I left work early only to be told it would be at least 5 hours. When I questioned the time, he told me I should have made an appointment. Really!!! He said there were 20 people in front of me. I had to go down the road and pay $35 for a repair. When I called to complain about the wait, I was told the others waiting in lines safety was just as important as mine. I never said it wasn't but I do feel that if you have purchased road hazard, you should at least get priority over someone just looking for a free fix. My next set of tires will be purchased somewhere else and i will get in line with the others looking for a free repair, when convenient. .

I bought a tire and asked them take a tire off the car and put it on a spare wheel I bought and to put the new tire on the car. The quote was $119 to do both. After paying them the manager would not put the tire on the spare rim saying it wasn't safe. I just had that tire repaired elsewhere and they had no problem with it. Long story short is I told them I should get a refund for not installing that tire on the extra rim. They then claim they didn't charge me for that anyway. I could have bought that new tire for far less elsewhere. I agreed to that price knowing they would place the old tire on my spare rim. I informed the manager I would never be back. Walmart was far less money for that tire so I bought another new one from them.

Im extremely disappointed in my local Discount Tire! Yesterday my daughter had a flat tire on her truck luckily she was right across the street from the discount tire in Boerne. When she drove up to see if they could fix it they told her they couldn’t because it had been plugged before then she asked them if they could put the spare on and again they refused saying that the spare was over 10 years old and wouldn’t be safe mind you it has never been used and had air in it. So Discount Tires bright idea instead was to put air in the leaking tire on the truck and told her to take it to a mom & pop shop and maybe get it fixed there because discount tire policy wouldn’t allow them to fix it. Well she made it about three miles down the road and the tire went flat again now she was stuck on the side of the highway. I don’t understand how the hell they thought it was safer to just put air in a leaking tire and send my young daughter down the road. Oh but they did offer to sell her a new tire that she just couldn’t afford at the time. She just needed to get home about 12 miles away. The spare tire would have been just fine but instead they put her in more danger by sending her off with a leaking tire. I understand that they are in the business of selling tires but that is ridiculous. We would have came back to purchase two tires this weekend for the truck but after this fiasco we will never use discount tire again!

Took my car for a tire rotation and the car seat was returned to me filthy and now my seat is damaged and white cover steering wheel is damaged. This is a brand new car seat and they didn’t even bother to put the tire cap back on. I need discount tires to replace my seat. I called and took the car back for them to review. They are now sending photos to client services. For all future customers with white seats make sure they put a cover on your seat before doing any work. I wouldn’t want you to wait there over an hour like I did and get returned a damage seat, cap sticking out tire, and damaged steering wheel. Update: 1/8/24 Just spoke to the claims department and was told the store isn't admitting fault and is going under investigation. To all future customers go do your business elsewhere. There is no reason for you to take your car for rotation in perfect condition and to come back dealing with a damaged car and the worst thing now that the store doesn't even want to take accountability. No one has time to accuse anyone of damaging their property.

Had Terrible Exprerience with Tire DIrect Friday Sale Deal! Thomas Rodrigues was unhelpful and somewhat rude! Initial Yokohama Tires order was cancelled and Thomas offered cheaper tires option at additional COST. Felt like scam! Deceiving advertising practice!

Got new tires on Wednesday and the low pressure light stays on, I took it into the shop to find out what's up with the light, they said a sensor was bad and they're tech could have done the damage, now a battery is bad in 2 wheels, now they're telling me it's a nother $120 after I paid $940 for my tires. Don't think I will EVER go back to DISCOUNT TIRE,and now the light is still on, got to replace all the sensors. Thanks