Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,918 reviews
DiRxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Affordablemedicine for all.No insurance needed.DiRx is your online pharmacy for low-cost, FDA-approved generic medicines. We deliver the medicine you need, all without ever asking for insurance.Find your medicineWe’re here to help.Contact UsFAQsAbout Us
DiRx (dirxhealth.com) has 3,918 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 171 reviews with 3 stars · Clear filters
Only 2/4 prescriptions were delivered.
By Subu
Response from DiRx· May 18, 2023
Hi Subu. It appears that we are still waiting for the transfer of your remaining prescriptions from your previous pharmacy. I would suggest calling your primary care physician or prescriber and request that a new RX be sent to speed up the process. If you have any questions, don't hesitate to call us at 877-367-3479. Be well!
It took forever, gave no information to make a payment.
By Connie J.
Response from DiRx· May 11, 2023
Thanks for your feedback, Connie. We apologize for the inconvenience and the delay associated with the prescription transfer. We certainly hope that you give us another chance. -your Friends at DiRx
It took 3 tries to get the prescription through. I sent the info so Dirx could transfer it. My doctor filled the info sent to him, and then Dirx reached out to the doctor and finally got the prescription. I've received the first month. The Dr's attempt was to make it 90 days. That didn't happen when Dirx reached out to him, so that got lost in the shuffle. I was able to get the mail date moved up due to an upcoming vacation. each time that I’ve called and talked to someone, they’ve always been kind and professional. My complaint is it took way too long to get the prescription through you guys.
By STEVEN S.
Response from DiRx· May 11, 2023
Thanks for your feedback, Steven. We apologize for the inconvenience and the delay associated with delivery time. We are reviewing service levels and hope to demonstrate increased speed and efficiency in the future. We certainly hope that you give us another chance. -your Friends at DiRx
My first order was several prescriptions. I only received part of the order. Not sure if the problem was on your end.
By Jean S.
Response from DiRx· Apr 27, 2023
Hi Jean. Please call one of our Care agents to discuss. I am only seeing that one item was edited off your order as there were no refills remaining on the prescription. Thank you for sharing your feedback. Be well!
Took too long for dr and pharmacy to get together Over a week
By Billy G.
Response from DiRx· Apr 27, 2023
Thanks for the feedback, Billy. The initial prescription transfer can be timely in some instances. And we are working on adding more notifications of our progress during your order journey. Take care and Be well! -your Friends at DiRx
I would have appreciated a follow up to get my prescription transferred. Instead there was a 10 day lapse between my old pharmacy sending it in and your company not finding it. I had to call and push things through. Hopefully refills would be smoother.
By Helen C.
Response from DiRx· Apr 27, 2023
Hi Helen. Obtaining the prescription from your prescriber or pharmacy can typically take a few days. In some instances, it can take longer. We apologize for the inconvenience and appreciate your feedback. We certainly hope that you give us another chance. -your Friends at DiRx
Glad to have found them, but definitely stay on top of your order! I was expecting them to reach out to get everything figured out with the pharmacy. No, almost a month later I hadn't received any updates, so I reached out. They had not even gotten in touch with the pharmacy at all! It was an easy fix and I contacted my Dr to send the prescription to them, but I wish they would have updated me or something. Will order from again, because the pricing is much better than my insurance can get me, but I will be more mindful of the timing.
By Courtney M.
Response from DiRx· Apr 27, 2023
Thank you for the feedback. We apologize for the delay in getting your prescription transferred from your previous pharmacy. We know that this can cause significant delay. So, having a new prescription sent directly from your provider is the best process to get the order matched and moving. Thank you for your assistance and patience. -your Friends at DiRx
It took almost a month for my scripts to be fully requested for transfer. Half way thru March my old pharmacy told me they had not received anything from you.
By John D.
