Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,918 reviews
DiRxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Affordablemedicine for all.No insurance needed.DiRx is your online pharmacy for low-cost, FDA-approved generic medicines. We deliver the medicine you need, all without ever asking for insurance.Find your medicineWe’re here to help.Contact UsFAQsAbout Us
DiRx (dirxhealth.com) has 3,918 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 337 reviews with 1 star · Clear filters
Took way too long for medicine to be shipped!
By DJo
Response from DiRx· Dec 23, 2022
Thank you for the feedback. We apologize for the delay in getting your prescription transferred from your previous pharmacy. We know that this can cause significant delay and we are working to find a better solution. Thank you for your patience. -your Friends at DiRx
It’s taken over a week for my prescription to arrive. Now I’m out of medication and may have to purchase a few doses to get me through the week. Which will be expensive.
By Kelly
Response from DiRx· Dec 5, 2022
Hi Kelly. When you originally placed your order you asked for our team to contact your provider to obtain your prescription. After finally reaching your prescriber--with your help--we were told to contact your previous pharmacy for a transfer. These actions take time and add up. I am sorry for any confusion with the process and the associated delays. Take care.
My doctor was unable to "verify" a prescription because he was not able to get ahold of anyone. The hold times were so long that he asked me to find a different pharmacy to send the prescription to. Too bad because the prices seem very competitive.
By Yibing Z.
Response from DiRx· Dec 2, 2022
Hi Yibing. There was an issue with the auto-attendant and our provider line. I am sorry for his inconvenience and that we missed out on your order. We hope that you give us another chance. Be well!
We ordered it over 2 weeks ago and still have not received it. Very disappointed with the service.
By Rosetta M.
Response from DiRx· Dec 23, 2022
Thank you for the feedback. We apologize for the delay in getting your prescription transferred from your previous pharmacy. We know that this can cause significant delay and we are working to find a better solution. Thank you for your patience. -your Friends at DiRx
Hold times are too long. I don't have 90 minutes to wait on hold to call in a prescription
By Joshua T.
Response from DiRx· Dec 23, 2022
Apologies, Joshua. We had an issue related to routing calls that day that resulted in some calls being stranded. We have resolved the issue and now provide the option to leave a voice message. Be well
Took a month to process
By Jasonsock
Response from DiRx· Jan 27, 2023
Thank you for your feedback. We share your frustration. As a nationally licensed pharmacy, DiRx is fully compliant with federal regulations requiring the validation of every prescription. While we do reach out to validate, it may take time for some prescribers or transferring pharmacies to respond with the required information. Many customers find that reaching out to their prescribers directly to request the prescription be sent to DiRx (NCPDP #5707801) generally yields a much faster response. Once validated, prescriptions are generally shipped within 24-48 business hours. We hope to have another opportunity to show you how fast and convenient the process can be. - DiRx
This was an absolutely horrible experience. The customer service was awful. I waited three weeks for this prescription because the pharmacy where it was originally sent was not responding to your request to send it to you. But nobody from your company contacted me to tell me that. I could’ve gone to them fixed that immediately. Finally when I contacted you to see why I hadn’t got my prescription somebody said oh we forgot to go in to the order and request it again from the other pharmacy. That was ridiculous that was such poor service. I will not use your company again awful process!!
By Lavenia S.
Your company never filled my prescription or contacted me that there was any problem or reason
By JBjb
