Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,918 reviews
DiRxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Affordablemedicine for all.No insurance needed.DiRx is your online pharmacy for low-cost, FDA-approved generic medicines. We deliver the medicine you need, all without ever asking for insurance.Find your medicineWe’re here to help.Contact UsFAQsAbout Us
DiRx (dirxhealth.com) has 3,918 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 171 reviews with 3 stars · Clear filters
“Out of Stock”. Also when in stock everything worked fine.
By Jerry P.
Response from DiRx· Feb 16, 2023
Hi Jerry. In reviewing your order, it looks like the order shipped the same day that it was placed. I am curious as to what you saw on the website that lead you to believe that we were out of stock. Please contact us at [email protected] if possible to share you experience. Be well!
I liked the competitive price. I like the free shipping and packaging, although it took longer than expected for my order. Will try DiRx pharma again.
By customer S.
Response from DiRx· Feb 16, 2023
Hello! The delay associated with your order is becoming more common as cash-pay pharmacies like DiRx evolve. Your previous pharmacy refused to fax your prescription to us and would only transfer the prescription to us verbally. This is happening more and more as large pharmacies try to reduce lost prescriptions. In a situation like this both our pharmacist and their pharmacist have to be available to speak to transfer the prescription. This can be a significant challenge as the pharmacist is typically the busiest person in the building! But, thank you for hearing me out and giving us another chance. Be well!
Very slow. I did finally get the Rx, but waited several weeks with no communication.
By Julie F.
Response from DiRx· Feb 10, 2023
Thank you for the feedback. We apologize for the delay in getting your prescription transferred from your previous pharmacy. We know that this can cause significant delay and we are working to find a better solution. Thank you for your patience. -your Friends at DiRx
I like the price because i paid less than i would have with my insurance. I didnt like how long it took from the time you got the script from my Dr until it arrived to me.
By customer
Response from DiRx· Feb 9, 2023
Thanks for the feedback. The initial prescription transfer can be timely in some instances. And we are working on adding more notifications of our progress during your order journey. Take care and Be well! -your Friends at DiRx
I placed an order but it took two or three days to get prescriptions transferred or get prescriptions from my doctor. It seems to take longer to contact doctors and pharmacies from Dirx than my previous pharmacy. They were much quicker. My mother also placed an order with Dirx and it has been over a week and her prescriptions are still not transferred. She is thinking of cancelling. Why does it take so long for Dirx to contact doctors and pharmacies?
By Ingrid K.
Response from DiRx· Feb 8, 2023
Hi Ingrid. You ask a good question. The reality is that every order's journey is different. For most people, you go to the doctor and before you leave the doctor asks where you would like your prescriptions sent. When people come to DiRx, they typically already have a prescription on file with another pharmacy. So, the process to obtain your prescription from your provider or another pharmacy often times involves multiple voice messages, verifying the request with the patient, or waiting on hold to speak to a pharmacist to get a prescription transferred. Most of the time, the process moves pretty quick. But, in some instances, the communication stream gets bogged down. I hope that this information helps. And, we appreciate your feedback. Be well!
I placed an order and paid for it on 1-11-23, yet I just received the order a few days ago (2-1-23). DiRx didn't confirm my prescription until after I emailed them 2 weeks after ordering and asking them where my order was.
By GREG M.
Response from DiRx· Feb 7, 2023
Hi Greg. I looked into your order and it appears that your provider sent your prescription to another pharmacy. Once we shared that info with you and you called your prescriber, we were able to get a new RX to complete your order. Sorry for any confusion. Be well!
I had to contact you and ask why my order was still pending and then message my doctor on my chart with where to send the prescription. After that the rest of the process went smoothly. But somehow he did not get the RX request initially from you. So you might polish that process.
By Mary D.
Response from DiRx· Feb 3, 2023
Hi Mary. Obtaining the prescription from your prescriber or pharmacy can typically take a few days. In some instances, it can take longer. We apologize for the inconvenience and appreciate your feedback. We certainly hope that you give us another chance. -your Friends at DiRx
Pros: Good pricing for meds I use; shipping seemed fast and efficient; packaging is creative (and cute); very helpful and friendly customer service rep; website easy to use even for a non-techy person. Con: Medication selection is quite limited even for common or "popular" meds. I would rate the company higher if they had a wider selection.
By Uknowme
Response from DiRx· Feb 3, 2023
HI there. We're sorry that you couldn't find your meds. We currently carry over 1400 items on our website and we are looking to expand that offering in the coming months. Thanks for your feedback and we wish you well. -DiRx
