Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
8 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Directenergyrates is listed under Energy & Power.
Directenergyrates (directenergyrates.net) has 8 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
8 approved reviews, newest moderated first
I appreciated the operator (Leah) spending so much time with me and checking the different options out there for me in my area. Helped me in figuring actual and projected costs per kwh and never made me feel like I was wasting her time. When I made my decision, she set me up and took care to make sure there were no loose ends and all my questions were answered.
By Chris C.
very helpful and fast. would highly recommend
By Darrell S.
The offers and rates were good.
By Tracy Bayless L.
Process went smoothly, and I ended the experience with a clear understanding of what had taken place. It was a pleasant and surprising experience. I would quickly point anyone who is looking for energy services toward Direct Energy and First Choice!
By Edwin W.
very polite, knowledgeable and friendly
By P. S.
I put in a referral id when I signed up now the company is saying I didn't so has to be mess up in syatem
By lesia
Thank You For Not Allowing Bait/Switch!!!
By Monty L.
I liked the convenient and easy online access. It was quick and fast. Plus the quick customer service is great.
By Tabitha T.
