AsdadirectReviews of direct.asda.com

I ordered an item via AsdaDirect on 5 Oct 2016. It was expected to arrive with me on or before 11th Oct. It did not. I tracked it online on 13th to see that it had been 'delivered' by their preferred service, Yodel. It hadn't. I called Asda. Eventually, I spoke with the Customer Services in India, who contacted Yodel. They said that they did not have a driver to cover my area and that it would be delivered the following day. It wasn't. I again tracked the parcel on line on 15th Oct to see that I had 'refused it at the door' on the 13th and that within 2 mins of that it had been returned to the sender. I called AsdaDirect and requested a refund. ASDA, will you ever get a grip of Yodel who prefer lies, lies and more lies as their explanation? This item was for a wedding present today (15th Oct) and your inability to deliver the service you offer has now left me in a difficult situation. Your service, and that of your delivery firm, is disgraceful. I will not seek to use you again and will not recommend you to any other person. I feel that you will not address these issues until people actually stop buying from you. Sincerely, Helen Batchelor

I ordered two table lamps from George, admittedly I was reluctant as I haven't ordered anything from them before. My order arrived on time, but when I opened the (damaged) box, they had sent me completely the wrong item and I was saddled with a free standing lamp. When I asked for them to resend ASAP, they told me the item is now out of stock and they are not sure when it will be back in the warehouse. To add insult to injury, I'd taken a day off to wait in for several packages and have had to now book another day to wait for them to collect the incorrect order as they don't offer weekend collection. Stay away people, the low prices you pay don't make up for the terrible service I received.

I have placed a 4 orders over the past 6 months and can say that not one order as been delivered without there been a issue. out of the 4 orders only 1 has ever turned up and all you get when you call customer service is its been lost and we will refund you. I have not stopped shopping at asda and asda direct i would rather pay more and get the service that i expect

After placing order and being told it would be delivered to my local shop next day, 5 days later still no order. I called customer service and they could not understand a word I said nor could I understand them and were totally useless. I will never order from them again , oh and that have already taken my money. and now been told it may be another week before I get my order.

Placed a large furniture order with Asda, never again! First item arrives damaged, having to deal with a Philippines call centre where they can barely speak english and have awful customer service. Arrange for a replacement to come, the courier doesn't arrive on the day, have to take more time off work two days later for the replacement to turn up only to find it is damaged again!! And now going to have to take even more time off work for yet another replacement which will probably be broken too. Noone in the UK to speak to regarding this mess. Absolutely awful service by Asda, I'll never use them again. I dread to think what condition the rest of the order will be in when it turns up.

Ordered a chair from Asda, but at no point was contacted by them to say it was not in stock, nor were they going to get any more in. Emailed their 'customer services' department (I use the term loosely) on a number of occasions and asked for a refund. As yet this has not been forthcoming. Have had to ring AGAIN to be told that my order still hasn't been cancelled. Come on Asda, get your act together.

It's little wonder why ASDA are losing market share. When an issue emerges the lack of interaction by the ASDA's senior management team is inexcusable and a policy decision that will no doubt be considered arrogant, reputation damaging if not out right foolhardy. The off shore Contact Center is poorly trained, have significant language barriers and do not appear to be motivated to delight the customer. Critical call recording is not in operation so no insight into quality and customer treatment can be assessed and improved. Their refund policy is antiquated and not aligned to the on-line world we live in today. 10 days when it's their mistake. How a cancelled delivery continued to be delivered is a question for both IT and customer service as after the smaller items were delivered I reminded them on several occasions that I did not want 2 huge sets of wardrobe doors arriving. The smaller item delivery that preceded the doors and alerted me to the problem were left exposed and unsecured in the driveway of my property. I was shunned away when I called ASDA HQ to speak to to someone with the authority to deal with the issue having lost confidence with the Philippines based Contact Center (and they had chalked up at least 2 broken promises). Emailing CEO Sean Clarke resulted in an email over 3 days later from a team called Executive Relations. The process of corresponding with the Executive Relations is patchy at best where it takes several days and the content of such correspondence an embarrassment and unfit for sending to a customer. All these failures combined with the lack of senior management interest or desire to get involved lead me to believe that ASDA's core values are certainly not about "putting the customer first, every day". The culture I have experienced could not be further away from their mission statement of "exceeding customer needs, every day". They are worthless statements. It is my belief that the information above could be used as an invaluable source to improve service and win back customers. ASDA's senior management should hang their heads in shame if they don't. Sean Clarke and his team need to emerge from wherever they are hiding and walk the walk.

By CSS Web (Sandra George) (30/08/2016 03.17 PM) I am very disappointed with the customer service I have received from George.com nearly two weeks ago my item arrived damaged. I phoned customer service and spoke to Ryan Wilby who said he would arrange collection of damaged order and reorder the replacement. We went through this online. Due to the price increase online and the original item being delivered damaged he said he would arrange £100 refund and P&P. I am still waiting for my order and refund after several promises nothing! Now I am being told to reorder does this mean another £200 that I have to spend totally nearly £500 for a bistro set which I originally purchased for £79! George.com surely you don't need my money that desperately and not to provide my delivery!