DihagaReviews of dihaga.com

Response from Dihaga· Nov 5, 2025

Dear Aleta, We’re truly sorry to hear about your experience. We’ve been trying to reach you by email, but it seems our message may have gone to your spam or junk folder. Could you please check there or resend some photos of the item you received to our email? Our team will review them and get back to you as soon as possible. We’d love the chance to make things right and ensure you receive the correct item. Thank you for bringing this to our attention — we’re here to help. Best regards, Dihaga Team.

Response from Dihaga· Nov 3, 2025

Dear Daniel, We’re truly sorry to hear about your experience. We’ve been trying to reach you by email, but it seems our message may have gone to your spam or junk folder. Could you please check there or resend some photos of the item you received to our email? Our team will review them and get back to you as soon as possible. We’d love the chance to make things right and ensure you receive the correct item. Thank you for bringing this to our attention — we’re here to help. Sincerely, Dihaga Team

Response from Dihaga· Oct 30, 2025

Dear JB, We’re truly sorry to hear about your recent experience with our store. This is certainly not the level of quality we strive to provide, and we genuinely regret any inconvenience caused. We rarely receive complaints about this item, so your feedback is very important to us. To help us better understand and resolve the issue, could you please send us a few photos of the item you received at your earliest convenience? This will allow us to review the matter quickly and offer the best possible solution. Your response will help us prioritize your case, and one of our team members will get back to you promptly. Thank you for bringing this to our attention—we're committed to making things right. Warm regards, Dihaga Team

Response from Dihaga· Oct 30, 2025

Dear Michael, Thank you for bringing this matter to our attention.We sincerely apologize for any inconvenience caused. However, After examining your case carefully with the courier and they confirmed that the package was delivered to you 10:24 am on October 23, 2025 in CRYSTAL SPRINGS, MS 39059. Here is the tracking link: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=4203905992612903574906000027724823 We hope you contact the local post office or the USPS hotline (1-800-275-8777) to double-check with them. Please get in touch with them to find out where they left the parcel. Your tracking number is: 4203905992612903574906000027724823 You can ask anyone who might keep the package for you when you're absent from home. In some cases, the mailman might put it in the wrong mailbox of the neighbor. Also, please check any security cameras in your area, if available. Sometimes a neighbor might hold onto the package for you if you weren’t home, so it might be helpful to ask around. Our support team has just sent you a private email regarding your case. Please check your inbox so we can assist you as quickly as possible. Best regards, Dihaga Team.

Response from Dihaga· Oct 23, 2025

Dear Keisha, Thank you so much for taking the time to leave us a review. Your feedback is very important to us, and we truly appreciate the opportunity to improve our service. We sincerely apologize for the confusion regarding your order. We did send the correct item to USPS; however, due to a technical issue, they displayed incorrect postage information. We then shipped a replacement package, but unfortunately, USPS was also unable to deliver it. After carefully reviewing the case with USPS, we discovered that the ZIP code provided in your address was incorrect, which caused your package to be redirected to Texas (ZIP code 79560). Here is the address listed in our system: 2304 Darnell Rd, Lot 4 New Iberia Louisiana, United States ZIP code: 79560 According to our policy, we are only responsible for delivery issues when the shipping information provided is correct. Since the ZIP code error was in the address we received, we kindly ask you to resolve the dispute with your bank. Once that is settled, we would be more than happy to resend a new package to you. Also, please provide us with correct address. Please rest assured that we are a legitimate business. We’ve also incurred additional costs with our production and courier partners while trying our best to fulfill your order. Thank you once again for your patience and understanding. Warm regards, Dihaga Team

Response from Dihaga· Oct 18, 2025

Dear Leslie, We’re very sorry to hear about your recent experience. This is not the level of quality or service we aim to provide, and we truly appreciate you bringing it to our attention. We have confirmed that your order was processed and shipped within the delivery timeframe stated on our website. However, we completely understand your concerns. If you would like to proceed with a return or need any assistance with the item, please don’t hesitate to reach out — one of our team members will be happy to support you promptly. To better understand and resolve the issue, we’ve sent you a private email. Could you please take a moment to check it and reply at your convenience? Your response will help us prioritize your case so we can make things right as quickly as possible. Thank you again for your patience and understanding. Warm regards, Dihaga Team

Response from Dihaga· Oct 18, 2025

Dear Jason, Thank you for bringing this matter to our attention. We truly apologize for any inconvenience. We have carefully reviewed your case and confirmed that your packages were successfully delivered. A confirmation email was sent to you when the order was placed, and we also followed up with an email to inform you that your package was available for pickup at the post office. However, we have not received a response. Could you please check your inbox and spam folder to ensure you didn’t miss our messages? Regarding the design of the item you received, we’re sorry to hear it may not have met your expectations. We have not received any previous complaints about this particular design, but we’re more than happy to help. If you need any assistance or would like to discuss your concern further, please don’t hesitate to contact us. We’ve just sent you another private email — kindly take a moment to check it when possible. Best regard, Dihaga Team.

Response from Dihaga· Oct 10, 2025

Dear Chris, Thank you for sharing your experience with us. We’re truly sorry that our item did not meet your expectations. However, we’ve also received positive feedback regarding this style. If you’re experiencing any issues with the item you received, please don’t hesitate to contact us — our support team will be happy to assist you promptly. We always strive to provide the best products and service to our customers. Best regards, Dihaga Team