Digital World HD C.AReviews of digitalworldhd.com

Buyer beware!!! I accidentally bought a code for a movie I already had - asked for a refund and they refused (other vendors we have worked with have happily validated the code is not used and refund). I explained the code is still good, you can look it up. They don't care. Explained how I spent a significant amount of money from them recently (even much more over the past year). They don't care. Really??? You are willing to lose a good customer who has the potential to purchase a significant amount of titles over the upcoming years for $10??? (We have more than 800 titles in our library currently and plans build it out quite a bit more in the near future.) Really, really, bad decisions/policies. It was my mistake for not checking out reviews of them first as if I had I would never have purchased from them based on what I see on this forum. I am just hoping other people see reviews like this first. Thankfully in this day and age it's easy to spread the word to those who want to know.

Their system is very outdated and it duplicated one of my orders. I contact them about an order because the first time I tried to submit it, it reset back to the first screen like the order didn't go through. They told me they hadn't received an order, so I resubmitted it. I got charged twice on my credit card, so I contacted customer support. They were aggressive and rude, then threaten to ban me if I made a false claim for the duplication. Needless to say, I won't be on that broken down website again.

Bogus codes and extremely rude emails!

Mike Zellini, has the title “Operations Director” is the rudest person I have ever encountered in customer service. The first code they gave me did not work. Which happens. I reached out. They took forever to respond. 5 emails later, they contacted Vudu to verify that the code did NOT in fact work. They did finally give a code that works, but not without demeaning me. His emails were rude and speaking to me like I was a child. Bottom line, stuff happens sometimes. Don’t be rude to those that are giving you money. He claims that they are the only company licensed by SONY to distribute digital copies of movies. I wonder if SONY would be interested in this behavior.

Do not purchase any movies from this website. Worst customer service ever. It's a good thing I only bougjt a 5$ movie. Yeah, I lost 5$ , but they are loosing their reputation and customers.