DIFFReviews of diffeyewear.com

I bought a green polarized glasses and the fist time that I used the glasses after I touch the polarized lenses accidentally it marked with my finger print and it didn't come out. It was a very disappointing experience for my first purchase. They aren't cheap so they should have a better quality. I won't recommend this brand. Karina Berryhill

I ordered sunglasses almost 3 weeks ago, I have not received any shipping information - website stated 3-7 days for shipping. I have reached out 4 times to their customer service with no response not even an acknowledgement of the e-mail. Would not recommend nor would I order from them again!

These glasses are cheaply made. Paint was already chipped on the frame. Nonrefundable...very poor customer service!! Will NEVER order from them again.

Still waiting for 2 pairs that I ordered over a month ago, no one responds to emails, I have sent three. Chat pushed me to prescriptions, with no response. Have requested refund and reported to BBB. Good Luck.

NO customer service. Won't answer calls, won't help with shipping delays. Told me to wait another 14 days after it was late and then they would "look at options to help me". In the chat when I complained that I wasn't able to reach anyone and asked for refund they closed the chat and said they would email me when an investigation was complete and would no longer communicate with me. DO NOT purchase from this company. They are a scam!

Definitely won’t do business with this company again! As I understand all companies have policies in place for a good reason! I purchased over $300.00 in sunglasses and one pair I never got around to wearing and when I went to get them out, the stretch on the temples are way too wide to wear. The response I received is they don’t warranty with daily wear or putting on your head! I’m being totally honest when I state I never wore them, as the assumption was that I did really infuriates me! If I was being dishonest… I would’ve just dropped the subject and said screw it and threw them out as they are entirely too wide to wear! Lesson learned! I will not buy from Diff Eyewear for any reason ever!!!!!! Very disappointing

I ordered 3 pairs of prescription eyeglasses at the beginning of September. All three pairs were delivered without the Photochromic lenses. I paid almost $700 for these eyeglasses and just now received 1 of 3 pairs of the correct eyeglasses with the lens treatment that I paid for. Difference Eyewear does not have a phone number so you can’t call and ask questions. When I email it takes them days to respond and the emails sounds as if it is auto generated. I have no idea when my other two pairs of frames are going to ship to me that I paid a LOT of money for. This has literally been the worst experience for me and has put me to tears because I need these glasses to see!

Ordered prescription sunglasses in early September 2024. Received 1st pair of incorrect glasses on Sept 23rd-they were the wrong color lenses. DIFF realized they sent the first incorrect pair after they shipped out and they contacted me to let me know. The 2nd pair of incorrect glasses then received Oct 2, 2024. This time, they came in the wrong lens color again and were not prescription. Update as of late October: At the third attempt to send me my correct order, DIFF screwed up again. I received another pair of incorrect glasses. This time they came in the incorrect color frames and incorrect color lenses. This place is a joke!!