DieselPowerProductsReviews of dieselpowerproducts.com

The worst customer service!!! Received an email after ordering stating that the delivery would be delayed. Finally received them only to be missing the hardware. I called was on hold for over 30 mins only to be told they just sent me an email to respond to so they could fix the problem. The e mail required me top take picture of the box, shipping label, what was in the box, and the part number on the box. Too the pictures, uploaded the pictures, attached the pictures only to be told the files were too large to send. Called back only to be on hold again for over 30 mins. Good grief this is their mistake just send me the dang hardware you forgot to ship!!!! Still holding!!!!!!!

Extremely disappointed with how my orders were handled. I ordered a part on September 14 because my truck is down and I NEED the part to get it running. When that order still wasn’t moving, I placed another order on September 17. After waiting and getting increasingly frustrated, I finally submitted a cancellation request. And here’s the part that really bothers me: after I submitted the cancellation request, shipping labels for BOTH orders were suddenly created at the EXACT SAME MINUTE. Think about that. The orders were placed THREE DAYS APART, yet somehow both shipping labels were created at exactly the same time—and only after I had requested a cancellation. Their response was that the orders were “shipped directly from the manufacturer” and that if I no longer need the parts, I can go through their return process. That response completely misses the issue. If the September 14 order was being processed normally through the manufacturer, why was its shipping label created at the exact same minute as an order I didn’t even place until September 17? And why did this movement happen only after I submitted a cancellation request? Now, after waiting all this time, their solution is for ME to wait for the parts to arrive, submit a return request, wait another 1–2 business days for approval and instructions, and then deal with sending them back. Meanwhile, my truck is still down. I ended up ordering the same part from multiple suppliers because I simply cannot keep waiting. Whichever one gets here first is going on the truck. Apparently, after looking at other customer experiences, I’m not the only person frustrated with their order processing and shipping. I understand that delays happen. What I don’t accept is having an order sit for days, seeing two orders placed three days apart suddenly receive shipping labels at the exact same minute after I request cancellation, and then being told essentially, “It shipped factory direct—use the returns page.” For a company selling parts that people often need to keep their trucks running and earning money, order processing and communication need to be much better than this.

They have the worst customer service!! They just want your money

Idk if ill do busy with cause yall dont know how to send packages right wtf am suppose to do with parts that where suppose to shipped at same time . But some how they are a week or more apart from receiving items so now I gott wait and push things off longer cause they rather be cheap and seriously made me wait a week cause they wanted to use ground then getting that ship here on time.

Bought a turbo from them about 3 years ago also got the extended 3 year warranty. Bought the best one supposedly from them for what I had. A few days ago it went out, not even 3 years! Called them to make a claim. They said I had to contact "extend" for claims. Went online submitted a claim and got a virtual card that didn't even cover the turbo itself. Called power diesel was on hold for a min. While waiting I was chatting with Todd, he had issues understanding my problem. Finally spoke to Natasha she put the order and charged me 3 hundred and something, I thought it was going to b for the warranty. I see my email and there was no warranty. The extra I paid was for the turbo itself. Got in contact again with them back and forth on the phone and chat. They're saying the price went up so I have to pay the difference. When you buy a warranty the item should b covered completely even if the price went up. When u purchase something with warranty they cover the price of the whole item. Spoke to the manager and still no solution. My advice to you do your research good because they talk you sweet to sell but once it's warranty time they show the true colors. Not worth the headache and money they charge. Look at their ratings that should tell you a lot. They don't care about the costumer, they only care about the sale.

I had spoke with Todd on their online chat.He recommended the rims for my truck. They did not fit. I had ordered over 5000$ of other parts for my truck from them. They all were teriffic. My rims didn't fit though. When it came to doing my truck, it took some time. The rims stayed in the box until I sized them up. I trusted the company to not make such a mistake. It was over 30 days, yes I know. My fault for not checking right away. The rims were the last to be done. But they were brand new when I had realized their mistake. They would not agree to swap the rims for the correct size. They forced me to keep the wrong rims without any refund or swapping of the correct size. I just don't understand this decision from a business stand point. They lost my business forever and I am committed to letting everyone I know to do business elsewhere!

Criminals denied returning product

Made a purchase, waiting for it to ship and a couple days later received an email saying if i want that item that i would have to pay another 119.57$ if i want that order. That they had a glitch in thier system and they need more money. Loll cancel my order i will not be back crooks. What a greedy business, go anywhere else.