Amazingly responsive customer service
Amazingly responsive customer service! I made a mistake on the delivery address and they were able to get it fixed and reship within the day. Ill continue using this site for future prank gifts
By Frank E.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
518 reviews
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Dicks By Mail (dicksbymail.com) has 518 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 416 reviews with 5 stars · Clear filters
Amazingly responsive customer service! I made a mistake on the delivery address and they were able to get it fixed and reship within the day. Ill continue using this site for future prank gifts
By Frank E.
I placed an order yesterday and realized when I checked out it didn’t ask me for the recipients name and address. I sent an email to them and they quickly got it changed on the order. Now I wait to hear from the recipient 😈😆.
By April B.
My delivery kept getting returned. Thanks postal system. Company went beyond and above to help me get it sent out. We tried one more time to the business (because hello funny someone gets this at work) to just sending to her home. They handled all the background work so easy transition. Have used them before for laughs and with their stellar customer service will totally use them again!
By C S.
This is the 3rd time that I have used this service. It's absolutely amazing. What a perfect way to send a strong message with a side of humor!
By Kevin S.
Easy to use website, professional staff, and customer service is great.
By Jonathan M.
This is a great way to tell my upper management that I’m tired of helping new managers learn their job(been through 3 in 9 months). I had an issue with shipment as I didn’t have a piece of the address, they fixed it and resent it the next day. Quick response, and a really funny product.
By PAULA B.
The where very helpful in letting me change my shipping address after pacing an order.
By Joy F.
Response from Dicks By Mail· Mar 14, 2023
Thanks!
My gamer wife got her gummies, crayons, and coloring books perfect but unfortunately got the bigd chocolate melted but they quickly offered replacements and offered to switch to avoid melted just in case. They were super quick with responses. Thank you. Will buy again
By Paula Baumgrotz A.