Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
277 reviews
Diamonds DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Diamonds Direct offers an unmatched selection of engagement rings, loose diamonds, wedding bands, gemstone jewelry, fine jewelry, and more. We are a true direct diamond importer, cutting out all the middle man markups. Our selection, education, warranties and guarantees create a no-risk shopping environment that is customer focused and flexible to ensure we maximize the customer’s budget and exceed their expectations.
Diamonds Direct (diamondsdirect.com) has 277 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 267 reviews with 5 stars · Clear filters
Cindy in customer service on the chat is fantastic! She took care of every question I had, and was so pleasant in doing so. This is the reason we keep coming back! It's the people at Diamonds Direct
By FJH
I walked in looking for a Rolex MILGAUSS. To my surprise they had 1. Working with Angelo was seamless and stress free. I walked away with the watch of my dreams that I’ve been searching for a long time. The price was fair and the service was superb.
By Gabriel S.
Friendly , professional service of my Tag Heuer Watch from the Store Manager Gerard Saldanha at the Square one Location.
By Paul S.
Patti Kelly helped me find my dream engagement ring. She was very patient and knowledgeable and helped us stay within our budget with making us feel obligated to buy.
By Sarah F.
Scott Marcus was AMAZING with helping me find the PERFECT engagement ring for my girlfriend. He was helpful, worked around my budget and was super friendly and professional the entire time. He not only educated me on the Diamond but made me feel at home. I’d recommend him to anyone!
By Tyler F.
Shout out to Ryan and Anat at Dimond's Direct at the Domain, ATX. Outstanding customer service. Ryan was knowledgeable, patient and professional. I special ordered a ring and changed the design two times in the process and Ryan kept in touch with me throughout the process, communicated with me often on the design and status of my ring. I am so happy with her professional services and the level of customer focus (went above and beyond my expectations) that both Ryan and Anat provided. I am so happy with my ring and highly recommend that if you are in the Domain area in Austin , TX - just make an appointment with Ryan @ Diamond Direct!
By P G.
Diamonds Direct is the first jeweler I heard about when I moved to Indiana 4 years ago. The only place I've gone to ever since for my diamond needs! A-M-A-Z-I-N-G!!! Everyone is always so super helpful. Shelby Hubbard really went above and beyond. I traded in my wedding ring, from my late husband and she was so patient, and made the experience so comforting for me. Thank you Shelby.
By Victoria M.
Perfect for a custom order and Cindy was amazing at getting me exactly what I was looking for.
By Justin S.
