DesignerOptics.comReviews of designeroptics.com

Dekalb Avenue 507, New York

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The Fair Hearing score

4.3/ 5

Great

3,497 reviews

DesignerOptics.com4.3Great

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About DesignerOptics.com

Designer Optics Shop all brands for Man Women and kid's. Sunglasses & Eyeglasses we carry Ray Ban. Prada. Gucci. Versace. And so on

DesignerOptics.com (designeroptics.com) has 3,497 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.

Website: designeroptics.com
Category: Accessories
Location: New York
Listed on The Fair Hearing: 2026

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Aug 4, 2022

Absolute scam

Absolute scam and terrible customer service. I ordered glasses from this company with a prescription I have had for years in many different frames purchased from both optometrists other reputable online shops. The glasses I got were completely wrong, and when I attempted to return them, I was told that I could not return prescription lenses as they were custom-made. Fair enough -- that was my fault for not reading the fine print closely. Things got much worse when I attempted to send them back for "inspection," since per their website and customer service, they will redo the lenses if they find they were done incorrectly. I received several misleading emails about the return process after asking very specific questions about charges, return shipping, etc. I was eventually sent a return label, but I still could not get the question answered about how much I would be charged to (a) ship the glasses back to the company, and (b) how much I would be charged to have the glasses sent back to me regardless of which way the inspection went. In the meantime, I had opened a dispute with Paypal because I was very concerned that I had been scammed based on the extremely poor customer service I received. Paypal denied my claim because the company did not "violate Paypal's terms of use." So I felt my only option was to try to send the glasses back for inspection. I randomly received a refund of approximately 31% of my total without any additional information. My lenses were not examined, and apparently I was refunded 80% of the frames only with charged a $30 "chargeback" fee for opening a dispute with Paypal....?? Again, I tried multiple times to figure out how the return process worked, and I was given completely conflicting information. Now, I have no glasses and am out a significant amount of money. TOTAL SCAM.

By Rachel

Response from DesignerOptics.com· Aug 8, 2022

We are sorry to hear you are dissatisfied with our services. We reviewed your complaint and the emails. Our lab did analyze the lenses done . We offered an out of policy courtesy and refunded the frames in full. As for the emails, We see all emails answered as questioned and we did send a return label with no charge for returning back to us. We appreciate your understanding in this regards. If you have any additional concerns please email to [email protected] or call us 718-412-0407. Our agents will assist you.