Dental Lab DirectReviews of dentallab-direct.com

I ordered a flexible partial. They sent me a cheap acrylic denture that damaged my gums. I tried repeatedly to contact Dental Lab Direct by phone and email. They would not respond. I filed a complaint with the BBB. Only then did they respond to my complaint. They refused to refund my $599 for the flexible partial that I paid for. Joe the owner told me to send back the cheap acrylic partial. I asked for a mailing label for the return. He refused. I had to pay $26 to return his mistake. He never apologized for his errors and showed no concern for trouble his acrylic denture caused. I am allergic to acrylic. He finally sent me a flexible partial denture. It too was too small and not functional. I cannot eat with it in my mouth. It is painful. It is unuseable. He refused to refund my money claiming that it was custom made for me. That is a joke. I found that this business is not BBB approved an is a small company with 5 employees. Please don’t waste your time and money here. I thought I could save time and money by not going to the dentist. I was wrong. Customer service is not practiced here. I was fooled by all of the good reviews. That should have been a warning. This is a money grab and they do not guarantee their work. You are taking a risk here. This man from Dental Lab Direct is lying. Everything I said is true. He must get lots of complaints about his products if he doesn’t remember talking to me after the BBB CONTACTED HIM ABOUT MY COMPLAINT. THIS IS A SCAM AND HE REFUSED TO RETURN MY MONEY. I STAND BY MY REVIEW. JOE IS HIS NAME. HE CLAIMS TO BE THE OWNER OF THE VERY SMALL COMPANY.

What was sent was 2 impression kits (the second kit was sent as a separate order). The first one was too big and my daughter was not able to make the impressions properly. I mentioned this to the seller and he suggested a second kit. So purchased another kit, the second kit was incomplete ( no instructions and it was missing the second tray). The retainers were never made or sent. AND HE KEPT THE MONEY for the retainer. No refund was offered. Just a shltty little whitening kit and night guard.

Scam. sent ill fitting retainers sent back with more impressions came back not fitting no customer servcie, no repsonse to emial .they will take your $400 and disappear . get bounce back emial over and over "Thank you for reaching out to us. We will respond to your email as soon as possible. In the meantime here's a link "

they dont delivery my order, dont answered.