Del-Air fail
I have used Del-Air for about two years. I liked our HVAC technician, Peter. He has always done a good job, and I have always requested him. Del-Air is now in the electrical and plumbing business. During a recent visit for my biannual service checkup, Peter had an electrician with him and told me they now do electrical work, and as part of our service, would do a checkup. I explained an issue with a breaker tripping once every 2-3 months when I use the espresso machine and toaster oven simultaneously. After the electrician spent several hours looking into the issue, he told me I needed new breakers. He called the office and received a quote to replace the electrical breakers. They said replacing them would cost around $1,250 if I approve. I was flabbergasted because this was an outrageous price. I have been in business for over 26 years and know the breakers cost around $50 - $75 at most. I said I would absolutely not approve that charge and to put the breakers back in place. They put the breakers back in, but now they are not staying engaged and trip immediately. He said that they were bad. I told them they were working perfectly fine, except for the occasional tripping when I used two pieces of kitchen equipment that required a heavier load. He continued to work on this, but to no avail. I then discovered that several areas of the house did not have power. They put three "junk" breakers in my box at no charge, but it came with a cost. After they left, I would have lights in my house blink on and off, causing issues. I called the company to explain the problems, but they said, "We tried to fix the issue, but you refused to have the repairs done." After being put on hold two times with the representative going back and forth with another person, she said that she would transfer the call to them, and they could explain. A woman named Beth answered, who said her title was administrator. She could not have been more rude and dogmatic talking to me on the phone. I attempted to explain the real issue, but she was not listening. I asked for another electrician to come out to check the work. She said only one electrician worked for the company on the West Coast of Florida, but she could send the same electrician back out. I told her that it would be a waste of time because this person is the one who caused the issues, and I wanted a qualified person to look at my panel box to see what problem the previous electrician caused. She said she would tell her superiors and get back to me. I patiently waited for over a week and decided to call Beth back. This time, she was friendlier to me and explained that she had told them about the issue and that they were supposed to contact me. She was frustrated that they didn't call me back and said she would let them know I called back. It has been five business days and I am still waiting for a call.
By Pierre G.