Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
490 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to DBZ-Store's Trustpilot page, where your Super Saiyan shopping dreams come to life! Our mission? It's simple: to power up your day with our out-of-this-world collection of Dragon Ball Z merchandise while keeping the customer - that's you - at the heart of our universe.We know the difference between a good and a great shopping experience can feel like the gap between Earth and Namek. That's why we provide 24/7 customer service to ensure your needs are met faster than Goku rushing to save the day. Have a query at 3 am about the latest Vegeta action figure? We're here for you. Need assistance with a returned item during the holidays? We're on it faster than Bulma on a new invention.Customer satisfaction is our Ki – the life force that keeps us going. We're committed to not just meeting your expectations, but powering them up to Super Saiyan levels! Whether you're a hardcore Dragon Ball Z fan or new to the DBZ universe, our aim is to create an experience that leaves you grinning wider than Master Roshi spotting a mermaid.So dive into our DBZ world. Shop with us, and experience customer service that's as reliable as Krillin's Destructo Disk. Thank you for trusting DBZ-Store, your number one hub for all things Dragon Ball Z. Let's go Super Saiyan together!
DBZ-Store (dbz-store.com) has 490 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
Showing 303 reviews with 1 star · Clear filters
I stupidly ordered a dress not realising that this was a company who previously ripped me off. Once again they are claiming they have sent a refund which I have not had. They have no contact telephone number and ignore emails. THESE PEOPLE ARE NOT DEBENHAMS. THEY SELL CHEAP RUBBISH AND DONT REFUND. Avoid at all costs
By Nicola G.
I wouldn’t give any stars how do you get to talk to anyone? 2 parcels not delivered to my house by Evri, Dbz are happy they were delivered as per photo (photo is not my house I have proof on camera that delivery driver is stealing ) nobody want to know Evri or Dbz has anyone been able to talk on the phone to a human
By Gill
Still not received my order promised within 7 days, its now 15 days…and nothing.
By Carole J.
Item was initially late by 4 days, then confirmation that Evri were out for delivery about 5 hours before a stated time slot, which was then delivered 2 hours ahead of that. Opened lid of box to see that freezer had been dropped on a corner and crumpled. Didn't even bother to take the rest of it out of the box. Debenhams used to be a trusted company but with DBZ in partnership, I'd avoid at all costs. If this is the initial experience, I'm not holding out much hope for a refund, let alone a warranty.
By Adam
Still havent received my refund and emailed and nobody gets back to your personally. You just get sent an ail with an attachment that cant be opened. Wondering if i will get my money or not.
By Maria W.
Purchased some boots from Debenhams online and returned them and have been waiting for over 2 weeks for a refund from DBZ Marketplace . Having contact on watsapp they just obviously copy and paste the responses and say the same thing. Wished I had read the reviews on here before I purchased anything. Definitely scamming people
By Lorraine H.
It tock so long to get money back more then the time it stated picking item up for return was good just the refund was poor .
By Lisa H.
Purchased via Debenhams - never received - tracking been stuck at same EVRI depot for over 2 weeks - wall of silence EVERYWHERE and EVERY method of communication. Appalling.
By Miss Kate L L.
