David's BridalReviews of davidsbridal.com

Im honestly so shocked. Im American, from my knowledge this is a nationally recognized brand in the states, and Im so happy I found it here in London. This is the worst service ever. Found my dress, yes I love it, but was supposed to come for an alterations appt this Saturday, and had to reschedule it. Called right now and they are like the dress won't be in at the time. I HONESTLY would've walked in that day, and they would've said your dress is not here. 2nd time i would've showed up for an appointment I would not have had to attend. I came in a month ago because i got an email to come for an appointment, and there was nothing there, they said it was a mistake on their system. Then today they are like your dress will be done with alterations, 3 DAYS BEFORE MY WEDDING. I have spent so much money and they have created the worst experience. all i got was a "Sorry"

Good Afternoon. I wish to make a complaint about David's Bridal in Birmingham and the services I have received. I came to chose my wedding dress on 26/05/2018 and was served by a gentlemen called Zein i believe, they have agreed for me to pay 25% on the day and the rest when my dress is ready for a pick up as the price of my dress is £1,100 so it was quite convenient for me to do it that way. The dress I have tried on was way too big for me, but I was told that it will be ordered for me with my actual size if I decide to buy it. The gentlemen took my measurements and explained the dress will be made for me in 3 months time and I will receive a call or text confirming this is the case. I knew that my outstanding balance was due to be paid on 25/08/2018 so I had an idea and was hoping the dress will be ready for a pick up on the same day. I called middle of August to check up on the order and wanted to confirm if everything will be ready on time. Been advised that I can come on 25/08/2018 at 4 pm to pay the rest of the money outstanding and that my dress will be ready to collect. I was ever so pleased and was so excited to try my wedding dress on again. So on Saturday, I came to pick my wedding dress up. The lady in reception wasn't very nice at all, my appointment was at 4 pm but i was served at least 15-20 mins later.. I went into a fitting room, tried my dress on and found out that it hasn't even been made at all!! It was still too big, the lace by my wast was coming off.. I mean, are you having a laugh? I am paying for this dress £1100 which is a lot of money and I am expecting everything to be outstanding ! This was shocking for me, the boost was at least 2 sizes too big, dress was too long. I questioned as to why this wasn't ready like I was told, only to find out that you do alterations up to 8 weeks before the wedding!! First of all, I wasn't even told anything like this when I came to the store for the first time, I was promised it will be ready in 3 months. Zein never mentioned anything about alternations! If i knew this is the case I wouldn't even bother buying the dress that early and definitely would shop around with other companies. Plus the most disappointing thing I was told on that day was the fact that you have made me pay £4.50 for the bag so I can carry the dress home.. This is ridiculous and I cant believe you treat your customers this way. They spend so much money on the dresses and you can't even provide cover for free.. Shocking! I am extremely unhappy and the fact I was quoted about £400 extra for alternations to my dress. My budget was £1000 all together but because of your poor communication I will now end up spending way over and you have ruined my experience! I love the dress and was so looking forward to it, but you just made it more difficult and put a lot of stress on me!! I am definitely looking for a response regarding this.

I booked an appoinment yesterday . Come from south London an hour and half of commute .. First of all it was not an appoinment the costumer services she was not able to explain me one dress and she was very in a hurry , second the quality of the material and the quality of the dresses are absolutely terrible very old and damaged. My boyfriend that he was there he asked me if they were display sample dresses . believe me I am buying vintage cloths second hand and I am a very easy person ..I grow up with shops and customer services and in whole my life I never see something like that . Hope somebody from the high main office could conctact me and speaking about this situation .. every shops in Westfield Stratford speaking about David bridal as a cheap shop that’s very sad .

Possibly the worst customer service ever. They were okay when I purchased my wedding dress but were an absolute nightmare when it came to my bridesmaid buying their dresses. Lots of dressed weren't available in the colour that i wanted, even though the girl who took our appointment on the day confirmed that the particular colour i chose would have the dresses in all sizes as it was the most popular and thus would be more available. Extremely rude on the phone too and disorganised! We paid extra for the dress to be delivered to one of my bridesmaids and they completely had no record of it!

Awful customer service! They were ok in the shop but when I had an issue with one of my bridesmaid dresses it was another story. No help at all and the manager in the Watford store was incredibly rude to me. I tried to contact their customer service team and received a ridiculous generic reply that didn’t address my complaint. Beware, once you have spent money with them they don’t care!

Terrible customer service. When emailed customer service re a dress I liked they replied with standard email when I emailed back as my question was not answered i was told to ring round all David's stores to find stock seeing as I live in UK this would have been pointless and very expensive time wasting exercise. When I pointed this out needless to say they never replied . Won't bother using them again they don't care and are not helpful

Popped in on a Thursday afternoon and was told I couldn't try anything on because I didnt have an appointment. The store was empty of customers and there were 4 members of staff doing nothing! When I finally got someone to assist me, she was dismissive of my wedding plans - I'd go so far to say she seemed downright judgemental of my small wedding. A wedding dress is an expensive decision and buying it is a huge part of the process - probably something most girls have thought about all their lives. A bit of Customer Service Training wouldn't go amiss here!

I would not shop for any kind of dress at David's Bridal, especially the Birmingham store. They have a member of staff that commented on my sisters size, six weeks ago I went to complain to them as my sister was so upset over it. I asked them to write to her and apologise and they couldn't even do that. Having chased them and got more annoyed, I finally spoke to the manager today who suggested it was my sister who made the comment...needless to say, no written apology for my sister. If you are feeling a bit self conscious DON'T go to this place and spend your hard earned money. Imagine if you are a young impressionable teenager going for your prom dress and someone comments about your weight, how would you feel and what emotional damage and distress could that potentially cause. You never know how someone is feeling about themselves. If just one person decides not to go to this place as a result of this post, I shall be happy.