Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
24 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Datadog is a monitoring service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.
Datadog (datadoghq.com) has 24 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
Showing 22 reviews with 1 star · Clear filters
Their APAC recruiter is the worst I have ever come across. I'm recommended by an old colleage to Datadog, but asked nothing but the most negative "gotcha" questions (biggest weakness, biggest failing) without any positives. Seemed like a clear disqualification meeting from the start. Completely ghosted after with just an automated rejection email. This person is a liability.
By Max E.
This company keeps harassing us with unsolicited marketing emails and even phone calls, with no intention to stop. It's really annoying. UPDATE: 4th of December they moved again to phone calls. I filed a GDPR complaint due to the ongoing harassment. They use private numbers now, beware.
By Tomi T.
Very poor experience with billing and sales team. Be very careful about what is going to be charged and double check what is said even by their engineers to make sure you are not going to be billed for something you're not planning to consume. I was told several times that some aspects wouldn't have any costs and they did. Despite all the sales did not accept any reimbursement nor recognize any fault from their side. + team ignored when I shared my disapointment. first time i get such a bad customer support in cloud services
By robin
Very poor experience with the billing and overusages .
By Anand C.
Not a fan at all
By Julian K.
You can a leaflet one time at an expo, they somehow get your work email and just spam it - I've never replied that I'm interested once and I get emailed everyday, borderline harassment. Even if I wanted to solve this problem, I'd probably go elsewhere now.
By Charlotte
Repeated spam calls.
By Sonny
Don't be fooled by Flashy Youtube Videos, they can't/won't help you get it working. I should have known not to buy Datadog. We saw good videos of it working for monitoring Postgres Databases but never saw that in practise. As mentioned loads already, the licensing model is very disingenuous. I also only wanted to monitor the databases and not the hosts, we still had to pay for infrastructure monitoring. When we sorted the licensing out and tried it for 3 months we found that Datadog support knew very little about database monitoring with the product. Due to the timezone differences, they would send one message once I had finished for the day in the UK and then I had to reply and then wait another day. All Support want to do is close your case, they don't want to help you and couldn't if they wanted to.
By Perry C.
