Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About DanceSafe
DanceSafe is a 501(c)3 nonprofit organization dedicated to promoting health, and safety for people within music and nightlife communities.www.dancesafe.org
DanceSafe, Inc. (dancesafe.org) has 7 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
Great Purchase Experience! As an education and harm & risk reduction non-profit we purchase from Dancesafe for our events and they are so prompt with service and are a trustworthy org in the harm reduction space!
By June
Response from DanceSafe, Inc.· Jan 19, 2026
Thank you, June, for taking the time to share your feedback. We appreciate your confidence in DanceSafe and are glad to hear that our service and resources have supported your education and harm and risk reduction efforts. Proceeds from purchases help fund our public health and safety programs, and we are grateful for your support.
Good organization, good products, good cause
This organization helped me stay safe and informed. The reagents they sell are the real deal and red flagged something I was suspicious about. It’s also reassuring to see forensic grade stamped onto the test strip packaging. They respect your privacy during shipping and really do care if you have any questions for them.
By Alec B.
Response from DanceSafe, Inc.· Oct 29, 2025
Hello Alec! Thank you so much for taking the time to share your experience with us. We really appreciate your trust and support. Our goal has always been to keep people informed and safe by providing reliable tools and honest education. We’re glad to hear that our reagents and harm-reduction resources made a difference for you. Thank you for being part of a community that values awareness, care, and safety in the music and nightlife world.
—The DanceSafe Team
They do not ship to Canada..legally.
They stated on their website they shipped drug testing kits to Canada. One would assume that means they do so legally. Anyone can ship anything anywhere illegally. After my kit sitting in customs for weeks, with no contact from anyone, I reached out to UPS and was told I couldn't speak to anyone by their automated line. I emailed dancesafe and was told I needed a broker or some such nonsense - as an individual consumer. Wtf lol. In my experience UPS has always acted for the broker in those situations and charged a $50 fee or something.
Even with a broker, a quick google search shows that they must provide documentation that it is a legitimate medical device for import into Canada. I cannot provide this, even with a broker, as it is not my product. They have not done so, yet claim they ship to Canada.
I haven't heard back about my request for a refund. They may be reputable in some ways, but they are completely ripping people off that they say they can ship to internationally. If I don't hear back soon, I will file a complaint with the appropriate government agencies about their scamming and illegal imports. Then request a charge back on my credit card.
Don't do business with them. Its a shame they scam people online when it sounds like they're pretty reputable in person.
Edit: they refunded my purchase price in full due to the problem at the border. So I will change my rating to 5 stars for customer service.
By Danny
Response from DanceSafe, Inc.· Aug 7, 2025
Hello Danny,
Thank you for taking the time to share your experience—we’re genuinely sorry for the confusion and frustration this situation has caused. We truly appreciate you bringing it to our attention.
As a nonprofit organization rooted in public health and harm reduction, we offer these safety tools not as a traditional retailer, but to directly support our broader mission of community outreach, peer education, and public health advocacy. Every purchase helps fund our programs, and because these products are an extension of our mission, any concern involving them is taken with the highest priority. We deeply value the trust people place in us and are committed to addressing issues promptly and respectfully.
We’d like to clarify that we do offer international shipping to Canada, as noted during checkout. We ship to Canada daily and rarely encounter issues like this. That said, customs processes can sometimes present unexpected challenges. In some cases, Canadian customs may request a broker or additional documentation to release certain items, including drug checking kits.
In the cases where customs requires additional documentation (such as a manufacturer’s declaration), UPS typically acts as the broker and handles that process directly with us, as well as collecting duties or customs fees from the receiver and facilitating delivery. In this case, however, because UPS didn’t broker the package, they didn’t communicate with customs and weren’t able tell us what was needed to move the shipment forward. We understand how confusing and inconvenient this can be, especially when expectations are based on previous experiences with carriers like UPS.
Our kits are harm reduction supplies and not classified as regulated medical devices under U.S. or Canadian law. In our past experience, this has not prevented delivery but unfortunately, even fully compliant shipments can still face hurdles due to varying import laws or customs discretion.
We do our best to outline these potential risks in our FAQ and shipping policy, but we recognize that this experience didn’t meet your expectations—and we’re truly sorry. We never want any customer to feel misled or unsupported. We appreciate your feedback and are actively working to improve how we communicate about international shipping challenges more clearly and proactively.
Our customer service team has already issued a full refund, and our team is here if you have any other questions, or if there’s anything else we can do to support you.
Thank you again for your patience and for giving us the opportunity to address this and improve.
Warmly,
DanceSafe
This was dodgy so I put one order…
This was dodgy so I put one order (18.00 something), fill in details for payment, get error the address doesn't match, ok try again fill card details again, close watching the address, yes it is exactly as it is on the card.... error address doesn't match, next thing I get a text from the bank are you trying to pay 79.56
By Dober
Response from DanceSafe, Inc.· Feb 6, 2025
Thank you for bringing this to our attention. We’re sorry to hear about the trouble you experienced with your order. We’ve checked our system, and currently, there’s no record of this transaction in our database.
We’d love to assist you further and resolve this issue as quickly as possible. Please reach out to our support team at [email protected], and we’ll be happy to investigate this in detail and provide the necessary support.
We look forward to resolving this for you soon!
Bad testers
Tested different pills. Testers doesn't work. Don't waste your money. I'm very disappointed since it's so expensive. How do I return this back?
By Aleksander B.
Response from DanceSafe, Inc.· Nov 18, 2024
Dear Aleksander,
Thank you for sharing your feedback. We’re truly sorry to hear about your disappointment and want to assure you that customer satisfaction is our top priority.
We recently gained access to our TrustPilot profile and are actively working to address concerns like yours. To help us identify and resolve your issue, we’ve requested additional information via TrustPilot regarding your transaction.
Your experience matters deeply to us, and we’re committed to making things right.
Kind regards,
DanceSafe
Great quality
Kits showed up quickly and are some of the freshest on the market. Strongly recommend.
By Erik B.
Response from DanceSafe, Inc.· Nov 18, 2024
Dear Erik,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the quality of our kits and the quick delivery. Your recommendation means the world to us and inspires us to continue delivering top-notch products and service.
If there’s anything else we can do for you, don’t hesitate to reach out. We look forward to serving you again in the future!
Kind regards,
DanceSafe
Scam
I ordered 5 items. They never arrived. Customer Support? No reply...
By Dominik Z.
Response from DanceSafe, Inc.· Nov 18, 2024
Dear Dominik,
We sincerely apologize for the trouble you've experienced and for any delay in addressing your concerns. We recently claimed our TrustPilot profile to ensure we can better support our customers and resolve any outstanding issues.
Please provide your order details or contact us directly so we can investigate your situation and work to resolve it promptly.
Your feedback is important to us, and we're committed to making this right.
Kind regards,
DanceSafe
