Love the chair.
Love the chair.
By Kathrin
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
201 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Daiwa has been a pioneer in personal wellness, which is why we are now a leading manufacturer and distributor of luxury massage chairs in the United States. The Japanese word for “great harmony,” our company name conveys our mission: to help all parts of your body work together and achieve personal wellness through therapeutic massage. The harmony of mind and body is the best way to experience total health and wellness. We have designed our massage chairs to use the most advanced technology based on holistic techniques that have been honed over thousands of years.
Daiwa Massage Chair® (daiwamassage.com) has 201 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 159 reviews with 5 stars · Clear filters
Love the chair.
By Kathrin
Fixed the issue quickly.
By Robert O.
Helped diagnose the problem and was contacting a repair man to come look at my chair to fix the problem...will not get out of the body sensing mode.
By Ben W.
Excellent service! Very helpful and friendly staff. Delivery on time and set up uneventful. Chair is amazing. The whole family loves it!
By Jana P.
This has to be one of the best investment. After a long day in the office to be able to come home sit our chair and relax priceless.
By Tony&Edna C.
My Daiwa massage chair is awesome. It's was worth the upgrade.
By Lu
Liked the Pegasus 2 enough to buy a second one for my snowbird home in Hawaii. Delivery and installation was exceptional. Team was friendly and their instructions/training was actually better than the first installation in Washington.
By Kitsap C.
we’re going to buy less expense chair Costco sells...this is our 2nd chair from Daiwai...real happy with the upgraded chair with arms and feet included...we bought the Pegasus 2...It does everything...we bought the chair at the fairgrounds and they gave us an awesome warranty because we are a repeat customer...It rocks...our old chair still worked and gave it to our friend...
By Mike & Diane D.