Cyburthur StoresReviews of cyburthur.com

Response from Cyburthur Stores· Oct 14, 2021

Hi there. We understand your concerns and appreciate you airing out your views. We had huge service disruption that had affected your Order among others. Anyway, we are still working on them but to avoid further delay, we have refunded all Order placed in August that have not yet shipped. Hoping to serve you better in the coming future.

Response from Cyburthur Stores· Oct 14, 2021

We understand your frustration and concern with this and do take responsibility for falling short of our Standards. We sincerely apologize for your predicament and experience and wish we could have served you better at the quality standards Cyburthur is known for. Hoping we can rectify the situation with you in the near future.

Response from Cyburthur Stores· Sep 27, 2021

Hi there Christine. Hope you and yours are well. I am AbdulRaheem and I will be assisting you with this. Please do note, that your Order for the PlayStation Gaming Cards was flagged as suspicious by our Order processing system. To help protect customers like yourself from online fraud and protect ourselves from Chargebacks, we will automatically cancel and put any high risk orders on hold. An email requesting for more verification info about your payment details will be sent to you. If no information is received within 24 hours, the full payment will be refunded back to the original card. Again, we take online fraud very seriously and to help create a safer shopping environment for all, we take preemptive steps including the above. Anyway, concerning your order, the full payment was refunded on September 22nd. Refunds may take 3 - 5 business days to reflect back into your card. You can contact your bank with the Acquirer Reference Number (ARN): 82305091266000007927583 to trace back your refund. You will need to have your billing address and more info as may be requested by your bank close by. Please do accept my apologies for your inconvenience. As a tip, buying bulk digital codes will always seem fraudulent and be deemed high risk. I would recommend buying them in separate individual orders. Thanks and best regards, AbdulRaheem VP - Customer Care and Success Cyburthur Stores

Response from Cyburthur Stores· Sep 27, 2021

Hi there Kishan. Abdul here from Cyburthur Stores. Firstly, I would to extend my sincere apologies for the extremely delayed order. Your Gaming chair package was unfortunately delayed to reach out dispatch center. We process international orders for export and this takes a few days to a week. We will normally send out a proactive email indicating this stage to keep you in the loop. To top matters, we had a slight technical and system error that halted our order processing for two weeks. We posted this on our Statuspage here - https://status.cyburthur.com However this error has since been resolved, as we mentioned in the email that was sent to all Customers whose order had not yet shipped as of Thursday. Concerning your order, the warehouse team has not provided any ETA yet, but I will follow up to your tickets that you may have submitted. We are still having a ticket backlog and actively working against it. Again, I am sincerely sorry for the delayed order. You will notice with other reviews, we strive to offer exceptional customer care and service, but we may sometimes fall short of our standards. Best AbdulRaheem VP - Customer Care and Success Cyburthur Stores

Response from Cyburthur Stores· Sep 22, 2021

Howdy Meryem. We appreciate you airing your concern and review. Please do note we had a slight backlog and order fulfillment delays as stated on our Status page (https://status.cyburthur.com). Anyway, we are now working against the backlog and hoping to get everything back on track as soon as possible. Can you please create a new ticket for your Order. From my end, your Order shows up as delivered so I'd like to inquire more about your experience. Anywho, I will follow up on you experience with the rest of my team to ensure you get the high level of service as all our other customers. I again sincerely apologize for your predicament. ~ Abdul

Response from Cyburthur Stores· Sep 22, 2021

Hi there Christivie. I understand your frustration. We did have a slight backlog with sending out shipments but we are now fully actively working on clearing that up. One of our agents and happiness baristas will attend to any tickets you may have submitted. They are attending to tickets in the order they were received. As for your Order, we will make sure it's headed your way as soon as possible. Sorry again for this inconveniences. I will personally address this and look up your Order to push it up the queue. We will work to resolve this and get you up to our quality standard and experiences. Best ~ AbdulRaheem