CustomizedideaReviews of customizedidea.com

How can I give zero stars? Please do not order from this company. I have been waiting for over a month for a gift that was supposed to be delivered before Christmas. I’m going to file a claim with my bank today. This a complete waste of time and money.

It’s been a month and the Christmas gift I ordered still hasn’t even been shipped. I don’t believe it will ever arrive. DO NOT USE THIS COMPANY!

Red flags everywhere! I finally had to issue a complaint with my credit card company as they kept sending me fake tracking numbers. (Same number for UPS and purolator) and they sent me a tracking number that said delivered and all I received was a crappy little part of my order that was made incorrectly (the name was backwards). They never tried to correct it until I complained through my credit card company. Do not order from this company they are a fraud.

Ordered a product for Christmas. After 3 weeks I requested an update on my order. I was then questioned "do I mind if it comes after the Holiday?" It is now the 12/24 and it is "still in production" after over a month. I have requested a full refund and now I am not receiving any communication. They do not disclose that the items take months to receive. They fail at communication. I would NEVER recommend ordering from this company.

Ordered Christmas gift (Ice hockey rug) on Dec. 10,2024, it is now Dec.24, 2024 and the package hasn't even shipped! Horrible and disgusting experience.

I ordered wedding favors on Sept 30th. It is now November 27th and I have yet to receive my order! I chatted with a rep when I was placing my order and they said 2-3 week delivery time. I have inquired multiple times and they keep saying that they'll be happy to cancel and return a portion of what I paid. This company is a complete SCAM!!!

As with the other bad reviews, which I wish I had seen before I ordered, I placed an order for wedding favors over a month before the wedding. With a week to go, they still had not shipped. When I emailed asking about them and if I needed to just cancel the order, I was told I would have to pay a cancellation fee, which I didn't believe was right. They shipped the day of the wedding, which was 11 days ago. As of now, I still do not have the package. I was offered a discount on another product in lieu of a refund. When I refused that, I was offered a 20% refund. For a purchase that is now useless. And the date was right on it. This was a terrible experience.

This place is a complete scam. Ordered in June. They have been telling me that my items shipped on July 3 and there is no tracking number anywhere. Automated responses saying it's on the way. It's a joke but they have $200 of my money.