CusGiftsReviews of cusgifts.com

I ordered a gift for a friend October 1, 2024 and she still hasn’t received it. I followed up with a message to the company and have heard nothing. There’s no tracking number for follow up. But they charged my credit card immediately 😩 I’m really angry and my friend is disappointed.

This company is a scam. Ordered a custom made gift for a friend, and it never arrived. They have some scammy tracking service and when I tried to reach out to the customer service number, not only was it not their name but they don’t take calls. I sent an email and they replied with some ridiculous more scammy jargon about how the delivery company was American Piggycars and they are “happy to inform me it has been delivered”. It was never delivered and no assistance given. This is a company in China. Save your money.

Avoid company non-BBB accredited. CusGifts "support" e-addy ignored 5 emails from me, & from the recipient I ordered a personalized gift for (order #CG103394), nor povides an online phone number. Instead, their form email threatens to destroy product undelivered.

I wish I could put ZERO stars on this company!! I have receipts and everything to prove that this is indeed their product!! I would advise anyone to NOT EVER ORDER FRON THIS COMPANY!! They are scammers and fail to refund my money back as their advertising promised. I paid $73 for the heart shaped frame that supposed to play music, which wasn’t created. I received a frame with the picture cropped on our faces. It was supposed to have been delivered by February 14th and was ordered back in January. I didn’t get it until yesterday and how disappointed I am!! I request to send it back and want my full refund but they want to offer me 15% of my refund a keep this ugly frame!! IM NOT NEGOTIATING!! I am an attorney and will be reporting them to the BETTER BUSINESS BUREAU IMMEDIATELY!! I promised them that if they didn’t refund's my money I’ll post a negative review on all social media platforms…so here we go!! Until I receive my refund, I’ll keep posting and encouraging people to NEVER SHOP ON CUSGIFT.COM

I ordered the Custom Heart Flower Shadow Box with Photo from cusgifts.com on February 1, 2024 (I saw it on tik tok) I paid for express shipping so that it would be to be either by the 14th or before the 14th of February. I received a call from my bank regarding this purchase on February 16th asking me if I had been scammed. I had in fact been scammed. The order was never filled and I do NOT recommend this company for items.

I ordered the valentines picture frame a while ago and still haven’t received it and they don’t respond to emails. This gift was supposed to be delivered on time and it’s not. Very dissatisfied!!

I ordered a blanket on January 11th, still waiting and they don’t answer emails. they gave me a fake tracking number. Stay away they are scammers!!!!!

Wish there was 0 stars. Paid for an order, received the T-shirt and the printing was completely wrong. Sent a photo of evidence to the support email and requested either a fix or refund and they’ve never responded to me. Sent 2 emails now, 2 weeks apart. No response.