CURLSMITHReviews of curlsmith.com

I love their products and exclusively use them for my hair. Recently, their EU shipping and customer service has gone downhill. I ordered some products in August 2022 and the package was 'lost' - they didn't use my Eircode which is essential to delivery, and was provided to them, so my package got sent back to them. I had to wait over a month for them to issue a refund. I decided to order some of their black Friday sales. I just received the package where my products were just thrown into an oversized box, no protection in the box at all to reduce movement or prevent damage. Some of the products came open in transit, and one of my products was completely empty upon arrival. I love their products, but won't chance ordering again from their website.

Fast delivery and well packaged. Only problem is despite lots of rubbing in, the leave in conditioner I bought still leaves my hair white. The cream doesn't fully rub into my hair. I guess it's just not for all hair types

I spent nearly £200 and my hair looks like electrified I normally buy a cheaper one Shea moisture and my hair looks much better than with this expensive product here a list of what I bought. Curl quenching conditioning wash average Curl defining soufflé really bad it is like adding water to your hair it has not hold. Double cream deep quencher don’t bother Weightless air dry cream don’t waste your money Multi tasking conditioner do nothing really bad my hair is so dried. Hydro cream soothing mask , doesn’t sooth anything do nothing my hair was really frizzy after using it.moisture memory reactivator I would say this is water with a nice smell because it did nothing to my hair Curl conditioning oil same thing you can empty the container and won’t condition your hair. In shower style fixer doesn’t fix anything Intensive treatment serum it condition your hair but make your curls disappear. These two were recommended by their website hair test Wash and scrub detox pro biotic and post biotic calming conditioning. After using it I look like if I had been in a very dried and humid environment and my hair felt hard and fragile. To conclude I feel like if I have been scammed.

Rubbish, don't bother.. I can just use a cheap salt spray for the same effect. Should of realised that anything bought from Facebook is just a scam. Stick to brands that can be bought from the high Street.. Internet purchase are an expensive waste of time and money

products have helped a bit but their customer service is beyond awful.. tried to exchange one product for another and was told "not a problem." apparently it was since i havent heard back in almost a week, and its not only me having this issue..

I bought Shape Up Aqua Gel as I was looking for a light hold for my 2b/c hair. The gel seemed quite light as promised, but it has an overpowering sickly sweet scent. I applied a moderate amount and diffuser dried, but I couldn’t ‘scrunch out the crunch’! I’ve been following the curly girl method for over a year so I’m not a novice. I tried for at least 5 minutes and gave up, I had to rake my hands through my hair to break up the stringy clumps, which makes it all fluffy, the opposite of what I wanted to achieve! It has left my hair with a hard dry feel like a nylon wig! When I check the ingredients list, one of the first is PVA, which seems to be made from petroleum! The fragrance is also ‘Parfum’ a synthetic scent, which manufactures don’t have to reveal the ingredients. Odd for a company that makes a big thing of it ‘Hand Picked’ plant based ingredients no sulphates, parabens, silicones, mineral oils phthalates, DEA, vegan and cruelty free! A complete waste of £23!

tl;dr: customer service is almost non-existent. If you have a problem with your order, be prepared to just eat the cost. Wish I'd seen these reviews. They have one product that really works for me. I'd been buying from bigger brands and figured this time I'd purchase directly from the company (they're a small business, and I'm thinking "let me buy direct, help their profit margins"). Never again. A few days after the tracking said the package was delivered, it still hadn't arrived. It's highly unlikely that it was delivered and stolen as our mail is in a secure, locked box big enough for medium sized packages and I received other mail that day. Things happen, no big deal. I reach out to the company for details on their next steps. They initially brush me off, but I persist, asking for details of the package so I can make a claim with USPS. They respond by asking me to fill out their claim form, a form that states that their policy is to replace items lost in post. I complete the form and return to them, asking for confirmation that a replacement will be sent. And then... nothing. It's been three business days. I have written them once every day, requesting a response. In the meantime, I've bought the product from Ulta.com (highly recommend, great service), but I'm not too happy about essentially losing my money. They have no customer service phone number, their chat just directs you to USPS (again, how can we fill out a claim if you won't share details about the shipment?). Good product, but not worth all this hassle. I'll find something else.

Even the trial sizes cost 20% more than other brands like Ouidad and DevaCurl. Not trying to be funny, best bet is to ask a friend who uses this line for samples and buy them dinner or something in exchange. Really though you need to try these before buying the full size. I’m stuck with full size products that are wrong for my hair needs.