CultureFlyReviews of culturefly.com

I subscribed to one year of the Pusheen Box in February 2021. The first box arrived timely in March. The second box arrived in August (the website states that the boxes ship every 3 months). The third box was marked as order being done on Sept 7. The website states that they ship mid-month. The box shipped from NY on Oct 22 to CA. From California, it went to AZ, then to Grand Prairie (which is South of Dallas), then to Mesquite (which is East of Dallas). The box is scheduled to arrive in Fort Worth (which is between AZ and Dallas) on November 2. The contents of the box are Halloween related. It is like paying full price for Christmas ornaments the day after Christmas. I understand that Fedex has issues, however, this company knew last December that there was an obligation on their part to get my order to me before Halloween; why ship the order 6 weeks after processing the order and 9 months after being paid? My subscription has been cancelled. I just hope that my granddaughter receives her final box before Christmas. Yes, I did contact customer service twice. I was told if the box did not move in a few days to get back with them. Failure to plan is a plan to fail on CultureFly's part. Do not waste your money.

I paid for a year of boxes, got the first one late, and they're refusing to send the rest or correct the issue. I've been forced to dispute the charge to get the money back.

So I ordered (8/19/21) a box for my daughter's bday on 9/7. On 9/5, I contacted the company to see where it was in the process as it still said pending and was told its a first come first served. That's fine but no where on the page did it say that upfront or I would have understood as it says 3-5 bus days to ship. Well it just came today 10/1, and it was not even placed in another box, so the gift is bent up and mangled by the shipper over a month after I ordered it. I would not recommend this business, nor ever use them again. Good luck if you decide to try it.

It was my first time buying from Culturefly on their website Culturefly.com. I ordered two items and one of the items sent to me wasn't what I had ordered. I ordered a school back pack that was pink but what I received was a mini backpack that was clear with green zippers and a green tassel. I am not sure how they could of mistaken the bags.... It was completely different.... I emailed them with the receipt with pictures of the item I ordered and a picture of what was sent to me 7 days ago and still haven't received any response.

Culture Fly is the company responsible for Pusheen Box. I subscribed back in July of 2020 for something to do while we were all still stuck at home. First box was received okay, all the items were in the box and I didn't really have to contact customer "care" (<-- this is a joke, seriously) for either it, the Fall box of the Winter 10th Anniversary box. Fast forward to Spring 2021. They took customer's money on March 11th. Informed customers that due to a "delay", they'd ship out all Spring boxes at the end of April instead of late March. Did not inform people what the delay was about. Fast forward to April 28. They claimed they mailed out boxes that day. I didn't get ANY information about a tracking label even being created until May 4. Then my box didn't move from where the label was created until May 13. I sent MULTIPLE polite emails requesting assistance. I got ONE generic copy/paste reply to just "wait" because FedEx was experiencing shortages in both workers and vehicles. Box still hadn't moved from a sorting facility in GA since May 13th. My last email to Culture Fly/Pusheen Box was May 19th. THEY NEVER RESPONDED. So I'm out $50 dollars, frustrated, have no box and can't even get FedEx to investigate where the missing box has gone because Culture Fly has all their products "stickied" so that you have no choice BUT to contact Customer "Care" to get assistance... BUT, they don't answer their emails, so how is that supposed to help resolve anything? By the 24th of May, I had had enough and opened a dispute with my bank. I'm guessing my bank had just as many problems as I did because they offered me the credit after 5 days of trying to resolve the issue. So I ended up having to cancel my old bank card and be reissued a new one, which caused some inconvenience for me, all because these jokers won't answer any of their customer service emails. Also, there were MULTIPLE people like myself who could not track down their box or get a refund... or get any answer whatsoever out of this company. Their customer service is TERRIBLE! Oh, but as soon as the box shows it was "delivered" on their end, they sure are SWIFT to send an email about whether or not you received it. I haven't heard a SINGLE RESPONSE to my emails since May 19th, but as soon as your system reports the item as "delivered", you crawl out of the woodwork to send a follow-up? SHADY AF. I know they're reading and ACTIVELY IGNORING customer emails now. Seriously, do not give this company your money. The customer service alone is enough to stay away, but the products they've been mailing in these boxes lately is absolute garbage compared to the officially licensed Pusheen stuff Gund puts out. Only the vinyl figures and sometimes the sweaters have been worthwhile. The majority of the items are no better than the cheap knockoff crap you can buy at a dollar store. Several customers reported broken glass items from the Winter Box and were offered no refund or replacements.. not even a credit. You'd do yourself a favor and stay far, far away from this company and their crap boxes.

I’d use negative stars if it would let me! Don’t fall for this SCAM of a company! For starters, I paid for a year upfront (so stupid) & once I received the first box(Supernatural) it was all plastic, broken and ripped. I asked for a refund and was told NO REFUNDS ALLOWED! I only received 2 out of the 4 boxes, and they were both GARBAGE!! DO NOT FALL FOR THIS SCAM like I did!! You may as well take your $$ and throw it in the trash!

This is the worst company. They need to be shut down...they won't change my subscription to my new address no matter how many times I have spoken with them and they are very rude and have no customer service skills...I'm out 60 bucks because they sent it to an address I haven't lived at in a year and the resident refused the FedEx delivery now it's going back to Culturefly and since they won't change my address I'll never receive it and have not gotten a refund ...these people are morons and should be shut down.

Terrible experience. I ordered the LOL surprise box for my daughter and unfortunately it was stolen and I emailed them for a replacement and they gave me a huge run around and I just wanted the box replaced because my daughter was really looking forward to it. They found every way they could to not send me a replacement.