Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
541 reviews
CubeSmart Self StorageSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CubeSmart is a self-administered and self-managed real estate company that owns or manages more than 900 self-storage facilities. We are a proud, passionate and dedicated team working in a collaborative environment to provide award-winning service and innovative solutions to our Customers. With more than 1 million satisfied Customers, CubeSmart is the most trusted service provider in the industry.
CubeSmart Self Storage (cubesmart.com) has 541 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
Showing 217 reviews with 5 stars · Clear filters
CubeSmart store 0741 is a welcoming place. Monica is the sweetest, most helpful person. She can help you with anything you need at a storage facility. If you need to store some extra things you've collected at home, take them to CubeSmart in Keller on Davis Blvd and see Monica. She's your gal!!
By Becky C.
I called and Spoke with Deb & Tommy at the Lemoyne, Pa location and they were great explaining the fees and expenses and made sure I had to size cubes I needed they placed them for easy access for the trucks to get in and out easily. When I left the office I felt like I made the right decision to use CubeSmart because of the customer service I received. -Shane
By Shane F.
Ian and others who work with him are wonderful. Ian holds the door for every customer and that is so special. I was so impressed. Great service.
By Blessings and Favor Are On T.
CubeSmart on McHard Rd. Mr.Tom was great.👍🏾
By William F.
Betty is so helpful and kind, I wouldn't use another storage facility. Always a smiling face and my unit is easily accessible.
By Bernard G.
This company has done nothing but help me out from the start. Ive had a storage unit with them for over a yr now and they are always trying to be there and help. Unlike so many who only care for the money , they care for the customer. I wouldnt choose anyone else over them. They work with you, which more than i can say for places.
By Jessica N.
We rented a storage unit in Ocala ,Fl I rented the wrong unit online a little confusing needed to change reservation Debbie was very good at reaching out for final paperwork after a few missed communications by me when I finally got to unit she was so understanding and kind she cleared up the confusion without any problems fixed the billing problem deff above and beyond customer service very satisfied with cube smart in Ocala management is big key to any rental place , highly recomend !
By Tammy K.
The manager at the Saginaw location goes above and beyond as far as customer satisfaction and service. I have health problems and without me asking she checks on me whenever I am there .She is always pleasant and helpful
By Bob
