Cub CadetReviews of cubcadet.com

Brand new Cub LT42XT. Second time used belt pops off. Put it back on twice before lawn finished. Took to authorized service center. They put on a new belt. Next time I used it, belt popped off again. Took it ot another authorized service center. They replaced the belt and said nothing was wrong. I should have cried lemmon law then. Belt continues to pop off and they say nothing is wrong with it. I have learned to remove the deck, put the belt back on and continue cutting grass. Hoping for a recall or factory update. Been on hold listening to music for 40 minutes now.

If I could give negative stars I would. Customer Service is awful. I ordered a a ZT42 and received no email, did online financing as week and got confirmation of that. I called (60 min wait time) a day later to check status of my order since I received no confirmation of my actual order from Cub Cadet, I was told that I would receive an email when it shipped and I should receive the mower in 5-8 days. I waited two days and still no email or change to order status. I called again ( 60+ min wait time) and was told that my order is back ordered. I then request to cancel the order, I was informed that I had to call a different number to cancel back ordered items. So I received that number from customer service and called and again, a 60+ min wait time. The guy cancelled it and I had to request an email of confirmation, which he sent . This was on May 1st, 2024. 7 days later I get a call from XPO Logistics asking if I have a forklift so I can unload my mower at my house. They shipped my mower on May 3rd. I told XPO I cancelled that order and do not deliver it and send it back. I'm currently on the phone with cub cadet. Waited 45 min to explain the situation, he transfers me to someone who can help..... I've now been on hold for 1.5 hours. What a terribly ran company. From the sounds of the other reviews the product isn't any better than the service.

Purchased the XT1 from the Cub Cadet website on 4/3. Delivery window 5-7 days. Called customer service on 4/18. Informed they had not processed the order because the warehouse they sent the order to didn't have any in stock. If I hadn't called they would not have transferred my order to a different warehouse which had the sku# in stock further delaying delivery. Each time I called and/or online chatted with customer support I was on hold for 35-60 minutes per attempt. The customer service reps were very good. On 4/23 I went on the Cub Cadet website and noticed that the price had dropped from $2,299 to $2,049. I called customer support to request a credit for the difference since I had not received the lawn tractor and I had purchased the tractor less than 30 days prior. 45 minutes on hold with CS to get transferred for additional 30 minutes to be told that Cub Cadet would not honor the new price. I am supposed to receive my tractor later this week with 1st payment due on the 3rd.. This has been an exceptionally poor experience that I will not replicate in the future. I will definitely not suggest to anyone to do business with Cub Cadet. Do Better!

Started problems shortly after purchase . Other reliability issues to the extent while little used would wish never have bought it. Very difficult to get support/ repairs.

It’s been 8 days with open order on part from cub cadet. Can’t get agent through chat or phone. They suck. Made complaint to BBB. Answer your damn phones.

Six years old , it managed ok until the warranty ran out ,Now Ive spent hundreds of pounds on replacing the control panel twice now on my third one . spent nearly as much on repair as it was to buy new . My advice .DONT BUY !! Im looking for and old Wheel Horse , it has NO ELECTRONICS

DONT BUY bought a rider mower after 2 hours it made an awful noise shut it off waited tried to start again and it wouldn't move. Well it ended up in the repair shop it's been 3 weeks waiting for a new transmission. Thats right a brand new mower and it needs a new transmission. This was bought for a Christmas present for my husband. It's now spring and grass is growing like crazy and no mower. He's 74 years old had 2 strokes and he's out there trying to use a push mower on over an acres of lawn. I tried calling cub cadet to ask when will the repair people get the transmission. I was on hold 33 minutes hung up called again and again and I've been on hold for so long each time. Maybe they're busy with other customers who bought cub cadet and wish they didn't. If they don't want to send a new transmission then give us a new mower before my husband has another stroke ( he's had 2 already). Wish I would have listened to people when they said stay clear if cub cadet they've gone downhill and equipment is not reliable. Well been on hold while writing this review and it's now 27 minutes andc56 seconds and still on hold again. Just listen to the reviews and if your smart you won't buy a cub cadet or for that matter anything they make.

Mower worked great for 175 hours then the deck completely broke, have been looking For a replacement for two years, finally got the truth out of a dealer, which is they don’t make replacement decks in hopes that you buy a whole new lawnmower. What a scam. DO NOT BUY!