Credit Union 1Reviews of cu1.org

Only once have I had worse trouble trying to access my money than with this bank - hence the 2 stars instead of 1. First, I couldn't access funds from my paycheck for almost TWO WEEKS after opening the account! Similarly, I tried to transfer money between my linked accounts. Got blocked doing that. Tried to send a Zelle to pay a bill. That was on hold. So yet again, my money is in limbo when I need it for something. Have to wait until Monday to call. This is ridiculous. And then there's the deceptive 4.75% on checking, which, after jumping through hoops to get it, you find out that the rate is only paid on your AVERAGE daily balance. Not sure the aggravation is worth it.

They have a great sales pitch to get you to become a member. After you open an account and fund it that is when you are ignored. I have tried to call but over 6 months they haven't answered one time. I cant recommend them.

This enormous CU gobbled up my own small local CU, Emory Alliance CU, and I was promised higher rates on my deposits and better service. I got NEITHER. Instead, this CU rolled out a raft of fees that even a giant monster megabank wouldn't have the nerve to institute. I STILL get the same PENNIES in interest on MY TENS OF THOUSANDS OF DOLLARS IN DEPOSITS that I got from my previous CU with even WORSE customer service. THIS CU keeps changing its routing numbers, forcing ME to do ITS job of contacting MY direct depositors. Ever try doing that with Social Security during a government shutdown? Good luck. I still work and get my paycheck direct deposited and even though I was able to change THAT routing number with my employer, THIS CU keeps sending me emails that I need to change it. I tried calling Credit Union 1 at 2pm their time and was told in a recording that NO ONE COULD ANSWER THE PHONE! Due to a meeting everyone was in. Really? I have NEVER been able to speak to an ACTUAL LIVE PERSON at Credit Union 1. NO STARS!