Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
39 reviews
CSM Power BikesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At CSM Power Bikes, we offer premium E-Bikes from top manufacturers, including Mokwheel, Rad Power Bikes, Blaupunkt, Big Cat Bikes, and more. We're driven by a vision where thrill meets sustainability. Dive into an e-bike adventure that's not only exhilarating but also eco-conscious. Each ride is a commitment to fitness, fun, and a greener planet. We also provide service and repair on both electric and standard bikes, and will service any brand. We fully assemble, adjust, and test all bikes purchased through us for free. We provide delivery and a personal service touch, all at unbeatable internet prices! Our top priority is customer service. We are a local small business owner in Northern Illinois, and provide service in Northern Illinois and Southern Wisconsin. When you call our number, you will speak with the owner.
CSM Power Bikes (csmpowerbikes.com) has 39 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
Showing 39 reviews with 5 stars · Clear filters
Friendly knowledgeable experience coupled with a low pressure sales approach. Made us feel very comfortable in choosing our bikes.
By customer
Response from CSM Power Bikes· Jun 4, 2026
Thank you so much! I hope you are enjoying your bikes, and had a great trip, too. Call with any questions, we are with you on every ride!
Every time I have dealt with Carlos at Csm my experience was great he has picked up and delivered in the past my repair work that needed to be done and my last experience with him he helped guide me to the correct bike for me if I would have went with my first pick I would be disappointed now. He is a great guy and honest he has got a customer with me as long as he is in the business.
By Carl M.
Response from CSM Power Bikes· Jun 4, 2026
Thank you so much for such a nice review! I'm really glad I could be of help, and will be here for you! I'm with you on every ride!
Great experience- Carlos and Stacey did a great job setting me up with the Velotric Nomad 2
By DENNIS C.
Response from CSM Power Bikes· Jun 4, 2026
We are so happy that you're enjoying the Nomad 2. That's a fantastic bike! Please call us with any questions, we are with you on every ride.
Carlos did a great job in making sure bike was adjusted to fit me. I have gotten bikes from other dealers and they were basically pay and go. Very happy with my purchase.
By David G.
Response from CSM Power Bikes· Apr 10, 2026
Thank you so much for the kind words. To us it doesn't end at the sale, we're with you on every ride! Please call me with any questions at all.
Great customer service and very knowledgeable about the E bikes that he sells. Would definitely buy from him again
By Jim S.
Response from CSM Power Bikes· Apr 10, 2026
Thank you so much! I'm happy that I could help, and will be here for your next bike, too!
Carlos was awesome. He set up the bike perfectly. He's answered every question. And he has contacted me to make sure everything was good.
By Lyle
Response from CSM Power Bikes· Apr 10, 2026
Thank you for the kind words! It's important to us to make sure that you're happy. Please reach out with any questions.
Excellent customer service. Answers any questions. Returns phone calls.
By Carol D.
Response from CSM Power Bikes· Apr 10, 2026
Thank you so much! We want to make sure you're happy! We're always here for you.
Carlos was very helpful with our new e-bikes. I would recommend him to anyone looking for a new bike or a repair man.
By Jerome
Response from CSM Power Bikes· Mar 2, 2026
Thank you so much for the kind review! I hope you were able to enjoy your bikes during our brief false spring! Please reach out with any questions, and enjoy!
