Offers a good inventory but falls short…
Offers a good inventory but falls short on Customer Experience when dealing with several different service individuals. The sales person who sold me a suppressor was very knowledgeable and helped me through the whole conundrum that goes with buying a suppressor. However, the gun range people are not very customer friendly when you call them out for issues they created. On two separate occasions I experienced two different issues. There are chairs and a foam shooting block rest which are not free, you have to rent these two items in addition to your range fee. Okay, kinda cheesy way of doing business but I believe in capitalism and the right to turn a profit. Was not charged the first time my party used these items and was charged on a different visit later when we were seen (via camera) using it again the second time. Mentioned we did not know these items had to be rented and stated they did not charge us before. Once that was said we were asked what date and time that visit was when we were not charged in attempt to add it to the current visit. If you can't be consistent because you don't have non-confusing methods in place don't make me the person accused of doing wrong. Is it free or not, at least be consistent. Second issue, went to shoot my suppressor for the first time since it's arrival to try it out on their range while it was still in jail. They brought the suppressor up from the back office where they store such items and my anticipation was high to see what my $1,200 had bought me. The representative at the gun range counter set my suppressor down on a counter behind him after we began our customer service exchange/engagement to try out the suppressor. Before we could proceed, another customer interrupted our discussion which the range representative allowed to happen. I stood there for 10 minutes slobbering at the mouth waiting to look, touch and feel my new gun accessory. I then asked if I could look at the suppressor while he attended to the other customer, to which his reply was a tert "calm down". I'm 64 years old not 10. I did not take kindly to having my service being interrupted or talked to in such a fashion. I expressed my displeasure and asked again if I could hold the suppressor and borrow a Castle nut wrench to affix it to my rifle. He finally allowed me to ask the gunsmith for a wrench. Now, enter the Manager . . . Little did I know the man with the wrench was the manager. I explained my poor customer experience to him and he went into a deflective pontification about safety and procedures that the gun range representative had to follow because they deal with a lot of less than knowledgeable people and guns. DUH. Ya think? That had nothing to do with me being embarrassed after being neglected in a first come first served environment for someone else arriving after me. Then this conversation digressed into a dangling of the wrench in front of me with the statement that maybe I should come back another time. I asked to see the manger and he replied "I am the Manager". I walked away and mumbled under my breath what a "BLEEP". I was overheard by another of their coworkers who relayed this to the wrench holder. I then had to grovel to get the wrench and back peddle my pissed off feelings. Nice, real Nice guys. They had the nerve to try and sell me a suppressor glove after I had shot my rifle without one. I will not be spending another dime there at their ate up with authority to justify their bad behavior in the name of safety attitudes. I might add that my 84 year old father a former FFL dealer some years back was present during the visit and was completely aghast at the people working there. I would recommend looking elsewhere when in their vicinity for goods and services.
By Randy B.