Crunch FitnessReviews of crunch.com

TERRIBLE! I signed up for the peak membership. In the agreement it says I should only be getting charge 26.77 a month. I am getting charge 26.81 a month along with $80 here $75 there. I’m getting charged an “annual fee” EVERY month of $10.79. I’ve tried to contact the manager and they are coincidentally “never there”. They never take payments on the same date of every month so I never know how much money I actually have in my account. When you sign up, they want your account and routing number. And the only way to cancel your membership is to go to your bank and close your account.

It's very difficult to get fraudulent charges on your credit card or bank account from a company that doesn't have that information. If you don't join crunch fitness they can't screw you.

Crunch cancelation issue This was for my in laws.. Hi there. This is by far the worst gym experience I've had. I'm trying to cancel a gym membership I had created for my mom as she was vacationing with us for a couple weeks. The gym recommended that i take the monthly membership as i can cancel anytime. Those were the exact words of the guy that helped us. Now She has left for her country Tonight and I'm unable to cancel the membership even though I'm the one paying for it. Now they're telling me what should've been said/explained in the first place, that my mom has to be present in order to cancel the membership. So now I guess I'm going to be paying for this membership for the rest of my life by their logic. Because how is she supposed to walk in to cancel if she doesn't live in this country. This was neither mentioned nor explained to us upon signing up. They simply said you can cancel at anytime after I explained the reason I had for taking the membership.this is frustrating.

Hi there. This is by far the worst gym experience I've had. I'm trying to cancel a gym membership I had created for my mom as she was vacationing with us for a couple weeks. The gym recommended that i take the monthly membership as i can cancel anytime. Those were the exact words of the guy that helped us. Now She has left for her country Tonight and I'm unable to cancel the membership even though I'm the one paying for it. Now they're telling me what should've been said/explained in the first place, that my mom has to be present in order to cancel the membership. So now I guess I'm going to be paying for this membership for the rest of my life by their logic. Because how is she supposed to walk in to cancel if she doesn't live in this country. This was neither mentioned nor explained to us upon signing up. They simply said you can cancel at anytime after I explained the reason I had for taking the membership.this is frustrating.

Crunch Fitness is a scam. They will bill you $54.00 for an annual fee regardless of the time of sign up. It could be within one month or two months. So essentially you are paying two annual fees in a one year time span. They also hit your account monthly whenever they want, as opposed to a set date. This can make trying to balance your account a nightmare. Avoid at all cost signing up with them.

Signed up under pressure by my son who is 15, but not old enough to go by himself. The whole time I was thinking I was signing up for a month to month contract. went back exactly 7 business days later to cancel because we had scheduling issues and realized we were not going to go (we never did).. they said I was told I had signed up for a 90 day commitment, which is a lie! I wouldn’t have signed up if she had told me that! She did tell me that I had to give 30 day cancellation notice, and in good faith I was willing to pay for the 30 days (even tho I didn’t set foot in the gym)… then they refused to cancel because they counted the day I signed up so technically I was on the 8th day. I asked to talk to a very rude manager who didn’t budge, or feel any compassion.. instead he told me I had to be responsible and honor my commitment for 90 days which includes their 50$ extra annual fee… initially when I was told about that fee, I thought: I get a month to see if I like it, and then 30 days cancelation, thinking I could because I was not told it was a 90 day commitment! So he wanted me to pay over 120$ just to be responsible for signing a contract that they didn’t tell me I was signing!! I wrote to their corporate customer service email begging them in good faith to reconsider canceling since the day thing is a technicality, and I will pay the 1st monthly fee in good faith.. but I highly doubt that someone will answer, they don’t even have a customer service number that works.. and the manager basically told me I was screwed!

Left important details out when I signed up. I signed a one-year contract and a month after the one-year contract I assumed I probably had to go and I had fraud on my credit card but I needed to go in and change it and pay them and cancel my contract and so when I did I went in I didn’t get any phone calls up to this time. The girl at the desk told me that I now old $140 on a nine dollar a month contract For the first month of the next year of a new contract that they put me in automatically because I didn’t cancel 30 days prior to when my year was up and to cancel it. I had to pay that whole next year upfront and the yearly fee, and there was nothing they would do for me for it . It’s unbelievable and it’s such a scam. This is exactly why people don’t come back to these kinds of gyms don’t always go to a gym for the cheap price because it’s cheap for a reason.

Very, VERY POOR management, the first time I got denied to enter the installations due to a problem with their toilets the manager was at the door telling people they couldn’t get in because of that, while people was inside training with no problem, 2nd time they called me telling me I have to pick up my kids because the toilet again, they’re been trying to fix the same problem for at least 10 days, The young managers from Crunch have no idea what they’re doing, or how to deal with situations, Their Fake lashes look good but that’s all she had, the 3rd time and last one, I’ve had to take the risk to park in the towing zone because it was 29 degrees and I have a 2 year old and a 5 year old, I dropped them off at the daycare and went to restroom, I came back to move my car probably 20 min after and they got my car towed, and I understand it is a Towing zone, but if you see a mom with 2 kids getting in and parking a car just in front to drop the kids first, at least wait or do a warning, This girls are so good to walk around the gym and flirt with everyone but they’re incapable of when it comes to fix problems or analyze situations, this is for Odessa Location,I had my Membership for 3 years already, never had a problem anywhere else.