Crunch FitnessReviews of crunch.com

It's just a dirty small locker/changing room on Lasky in Toledo. When you use a shower it's disgusting, no water pressure and is always a toothpick on the floor. You know by just looking down, you need rubber deck shoes or some kind of Crocs to wear. The dry sauna is also really small and there's always somebody jumping up and down trying to exercise and playing their loud music. When you changed clothes, they removed 1 of the 3 benches because it was broken. Even 2 of 4 front doors always have caution tape on it so you can't even use that door. When you complain about how filthy the locker showers are, they don't care. Just keep out of the locker room, and don't pay the max, it's not worth it. I am also cancelling my membership after 3 years because of what I mentioned above, not to mention how corporate representatives communicated to me.

How can i pay for a membership to go to every gym you have. Only to move and be told “crunch doesnt allow you to enter crunch signature”. Wtf is crunch signature. Ok can i upgrade? No theyre seperate entities and i have to cancel my membership and buy a new one. But can I cancel my membership? Nope. Cuz it needs to be at a certain time frame. So I have a crunch membership and yet, cant go to a single crunch in nyc because all crunch in nyc are signatures

The place is very dirty, the machinery is covered in dust and the leather is torn. It's quite neglected. The classes and teachers are wonderful, but the maintenance and cleanliness are very poor.

This company is extremely shady with their billing practices. After speaking to the manager Poughkeepsie, NY location), she said she would look into it but never did to my knowledge. Never even got back to me. I had to file a formal complaint with the Better Business Bureau and the Attorney General of the state of New York. My problem still isn’t resolved. And the place itself could be cleaner. 

They won’t let me in (discrimination) even though I had a 1 day guest pass

The cancelation policy is a greedy joke. I tried to cancel my membership but wont be able to without paying the annual fee (due March 28, 2026) for the upcoming 12 months despite losing access to the gym on March 6, 2026 before I even get charged the annual fee. I came in on February 26, 2026 which is before the 30 day window. The manager AND Jake the managing partner informed me because my last payment is March 7, 2026 and within the 30 days of the annual fee, I have to pay both?? I tried to ask for the annual fee to be waived since I won't have access to the gym these next 12 months but was informed they cant do that for me. I feel ripped off. The gym, while clean, is not worth these unreasonable, greedy policies.

I don’t understand why these people can’t open a location in the south side of San Antonio extremely inconvenient to have to go to the opposite side of town to work out. Spending more money on gas should’ve just stayed at True fit

SCAM. Double charged by ABC third party vendor. GM did not care or attempt to help resolve. Cancelled after 3 weeks. YUCK!