Crown & PawReviews of crownandpaw.com

The product itself is very well done, and the blanket I ordered was very soft. However, I ordered the blanket on December 2, and, despite an email from Crown and Paw suggesting that I should have received the artwork to approve by the 16th, I didn’t until the end of the month. In addition, I only just received the blanket. Great product, however, the delay in receipt of my order was significant. I understand that it was a busy time to order, but they sent out an email suggesting it wouldn’t have taken that long.

You quoted that my package would arrive before the 25th of December from the time of which I ordered it (Nov 31). I still have yet to receive it and it is January 9th. My artwork preview was also well past the time I was expected to see it. I understand things happen but I was left in the dark with no updates from you, but constant reminders of sales and the like. You also asked for a review before my package had arrived and I'm filling it out before it arrives well past the date it should have. I hope the artwork makes up for the shipping situation and lack of communication. Please update your customers if there are delays, thank you for your time I'm looking forward to receiving the package.

I am incredibly disappointed with my delivery. After approving the artwork, I had expectations of quality. This looks like the “artist” photoshopped a low resolution image into Epson printer from the 90s. I get the holidays were busy, but I’d rather have a quality product, at THAT PRICE, that I’d be proud to give to someone. I’m not even sure I want to give this to the person I bought it for. I am so unhappy right now. Shame on you and your “artist”.

Over 4 weeks since my order now and my order hasn't arrived yet. I order well in time for Christmas and it didn't arrive then and still hasn't arrived. Not impressed

I received a copy of the artwork for approval a full 18 days after placing the order. That's an unacceptable delay. I understand it was the holiday period, but they should have anticipated additional demand during that period and planned accordingly.

Sehr lange Produktionszeit, mittelmäßige Qualität. Ich bestelle nichts mehr dort, viel zu teuer.

Its been almost a month and the artwork hasnt been completed by the artist when I was told I would have a digital print 10 days after completing the order. I understand it is the holiday season but there has been no communication about any delays or any other sort of update.

I placed my order on December 12th. When I submitted my order I sent a separate email stating that this was a gift from our children to their father as he lost his long time pet just before Christmas. I had hopes that it would arrive just days after Christmas, or at a minimum, I would receive an update as to progress and have it by his birthday on January 5th. After no update via email, I reached out to customer service at Crown & Paw on December 29th. I then received an immediate email that my artwork was ready to be reviewed. I accepted the art work and waited again. I did receive an email stating my artwork was ready to be accepted. I logged in as instructed, and accepted the artwork. I logged in a couple days later, as I received another email stating my artwork was ready to be accepted. I tried to 're-accept' it, however there was no way to do this. I reached out again as I had already accepted it and when I logged into my dashboard, I couldn't 'accept' it again. I received an email from customer service that, on their end, it appeared that I had not accepted, however it's a known issue and they would send my approval through. My husbands birthday is in two days, and I'm not even confident that I will get it in time for that- which was the original plan. (even though I was hopeful to give it to him just after Christmas) If there was going to be a delay, or the process took a month, I wish I would have been aware of that prior to ordering. I felt that ordering December 12th to ultimately receive it just over 3 weeks later, was not too lengthy of a time frame. The response time from customer service has been timely and helpful to get the process started and through each step. Ultimately, I am discouraged that without these actions, our artwork would still be waiting and not processed. I am anxious to see how soon we will receive this and the quality as it seems via the proof to be just what we expected. Thank you for your time and attention to these few quirks. I am hopeful you are able to get them worked out so another family can receive their artwork without long wait times and having to contact customer service to get the process moved through each step.