Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,887 reviews
Crown & PawSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Crown and Paw is a pet focused home decor brand that prints high quality custom pet art featuring your very own pet. Print your pet on a custom canvas in an authentic renaissance style portrait and give them pride of place in your home.
Crown & Paw (crownandpaw.com) has 18,887 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 1,906 reviews with 1 star · Clear filters
Fake company. No product will be sent.
By Lu
Response from Crown & Paw· Oct 26, 2025
We're very sorry to hear you feel this way, that’s not the experience we want anyone to have. We take these concerns seriously and would like to investigate right away. Could you please email us at [email protected]? We will prioritize this and provide a full update as quickly as possible. Thank you for your understanding.
Utterly disgusted by the lack of response from the company and do not care attitude. Still waiting for item 15 weeks after order and it’s stated in production which it clearly not. Order was started 4 month ago on there system I’ve started that this item is because of pet loss and I got no response Don’t waste your money, time or effort, All 1 star reviews are simular so clearly not learning from there mistakes or taking steps to rectify Update 1 - the reply to contact support is useless. I have connected support and I get the same reply it’s in production. It’s a month on from my review a nothing. No further along. Don’t waste your time with the company. They don’t care and don’t offer any thing other than it’s in production. After 5 month they are stealing money. Minus infinity stars
By JACQUI
Response from Crown & Paw· Oct 14, 2025
We’re truly sorry to hear about your experience and understand how upsetting this must be, especially given the sentimental nature of your order. This is certainly not the level of service we aim to provide. We’d like to look into this for you right away, could you please contact us directly at [email protected] with your order details? Our team will prioritize your case and work to get this resolved as quickly as possible. Again, we sincerely apologize for the delay and lack of communication, and we truly appreciate your patience and understanding.
I have ordered 3 things previously. and from what I remember when uploading a photo, I could see a rough preview right away. Edit: It seems this feature has been changed, now you must pay an additional $10 to see a preview right away which, for me, made it harder to pick a final design. What I liked previously was uploading a photo and trying it out on many different canvasses to pick the one I like. This time I kind of just had to pick one and go with it.
By Jason W.
Response from Crown & Paw· Oct 9, 2025
Thank you so much for your feedback! We haven’t changed that feature — you can still enjoy a custom experience. Once you approve your artwork, a custom store will appear in your dashboard where you can view and purchase additional items featuring your approved design. It’s a fun way to see your artwork on different products! We truly appreciate your continued support and hope you’ll love your new portrait.
It was poor quality and in the past, the “un-framed” portraits came on a canvas. It was simply a photoshopped image on normal paper…
By Chris
Response from Crown & Paw· Sep 22, 2025
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your recent order didn’t meet your expectations. I had a chance to review your order details, and I’d like to clarify that the item you purchased was The Step Brothers – Custom Pet Poster (11.7" x 16.5", Unframed). This product is printed on high-quality poster paper and comes with the option to add a frame, but by default, it arrives unframed. In the past, it looks like your previous orders were canvas prints (unframed), which explains the difference in material and presentation. I completely understand how this may have felt like a step down compared to your past experience, and I apologize for any confusion caused. We value your trust and want you to be happy with your purchase. If you’d like, we’d be glad to suggest a canvas option for this artwork so you can enjoy the same quality you’ve had before. Please feel free to reach out to us directly, and we’ll be happy to assist further.
⭐ 1-Star Review: Deeply Disappointed – Do Better for Grieving Pet Owners I wanted to honor my beloved dog who recently passed with something beautiful and lasting. Instead, I’ve been met with disappointment every step of the way. I originally ordered 4 memorial metal cards. They only sent me 2. When I reached out, they acknowledged the mistake and offered to remake all 4 to fix both the missing items and the poor quality of the originals (which had rough edges and visible graphic lines). What did I get? Only 2 cards again. I reached out again, and they promised a fix—again. This most recent shipment? Still just 2 cards. And while the design itself is sweet, the quality remains subpar for something that’s supposed to represent a cherished memory. This has been a frustrating and painful experience at a time when I’m already grieving. Spending over $100 and having to chase down what I paid for multiple times while dealing with loss is not something any pet parent should go through. I don’t want apologies. I wanted care, accuracy, and respect for the memory of my dog. Sadly, I got none of that here.
By Veronica M.
Response from Crown & Paw· Jul 17, 2025
We’re truly sorry for all the frustration and repeated issues you've experienced especially during such a difficult time. This memorial was meant to honor your beloved dog, and you should have received nothing short of care and precision from the very beginning. We want to assure you that we’ve since issued a full replacement of all 4 memorial metal cards, and according to tracking, the package has been delivered. When you have a moment, could you kindly confirm if everything arrived correctly this time? We want to be absolutely certain that it was finally made right. Thank you again for your patience, and please know we remain here for anything you need.
I would give zero stars if I could. I will be disputing the charge with my bank as well. I placed an order that stated 4-8 weeks delivery. I have yet to get the product or a true answer by anyone at this company. It fits with the rest of the 1 star reviews for this company. It’s atrocious and they seriously DO NOT CARE! This was a momento for my daughter that I paid over $200 for and she never received. They also wouldn’t provide a refund or a cancellation except for only 1/2 the money. The bogus canned responses I would receive when inquiring about the order truly means they don’t care. What kind of company doesn’t back their work or product 2!; refuses to give a full refund for something that was never produced. DO NOT WASTE YOUR MONEY HERE. You won’t get what you paid for. Actually you won’t get anything because they just steal your money and don’t produce anything.
By Jorie K.
Response from Crown & Paw· May 30, 2025
Hi Jorie, Thank you for your feedback, and we’re truly sorry to hear about your experience. We deeply apologize for the delays and frustration this has caused — we understand how important this order is, especially as a special keepsake for your daughter, and we’re sincerely sorry that it hasn’t met your expectations so far. Please know that your stuffed clone is still in progress, and we are doing everything we can to ensure it is completed with the care and quality it deserves. These items are fully customized by hand and can sometimes take longer than expected, but rest assured we have not forgotten your order and we are prioritizing its completion. We genuinely care about making this right, and our team is here to support you every step of the way. If you have any questions or if there's anything more we can do for you in the meantime, please don’t hesitate to reach out. Thank you again for your patience. Warmly, Crown and Paw
Updated response based on the trolling from the company: There is more to the story. In addition to them not being able to locate my return I would also like to highlight the: Lack of response time after ordered placed. Incorrect communication about items on website. In addition to them not being able to locate my item sent to their warehouse. If only they spent this much time looking for the item instead of searching the web for bad customer reviews! —— The experience was very disappointing. The lack of communication and transparency of their processes have made me want to share my experience. When the order was placed the communication to me stated that I would be approving the design which did not happen. In a follow up email 3 weeks later from Adam, he explained that this wasn’t for the product I ordered, however, the communication on the website was inaccurate. They took over 2 weeks to respond and the item arrived late as they could not meet their posted delivery times. There are other companies out there with great products with much better customer service. One of the worst online experiences I have ever had.
By Holly S.
Response from Crown & Paw· Mar 18, 2025
We’re truly sorry to hear that your experience did not meet expectations. Customer satisfaction is very important to us, and we completely understand your frustration. After investigating your case, we found that the return was sent without a tracking number, as confirmed in our email conversation and per our return policy stated on our website. Unfortunately, without tracking, we have no way to verify if the package has arrived at our warehouse, as we rely on the carrier’s tracking system for confirmation. While lost returns are rare, we always recommend using a tracked delivery service to ensure safe and documented arrival. However, as we truly want to find a solution that works for you, we’d like to offer you a VIP discount code as a goodwill gesture. Please let us know how you’d like to proceed, we want to make this right and ensure you have a positive experience with us. Looking forward to your response! ___________________________________________________________________________ Update: I just sent you an email and would love to help resolve this issue for you! 😊 Please check your inbox when you get a chance, and feel free to reply with any questions. I'm happy to assist and make sure we get this sorted out for you! Looking forward to hearing from you! 💛
I placed the order in the second week of December, we are at the end of February now and it never arrived. I was refused a refund and assured that a new shipment was sent. All the shipments are traceable for a bit and then alway disappear without leaving the US. I have ordered multiple items from the US that arrived without any issues so this unfortunately feels like a scam. Very disappointing.
By H.S.
Response from Crown & Paw· Mar 1, 2025
We sincerely apologize for the delay and any frustration this has caused. We completely understand your concern and want to assure you that your replacement order has been issued and is on its way. We understand how important it is for your package to arrive in a timely manner, and we truly regret the inconvenience this has caused. If you need further assistance, please feel free to reach out at [email protected]. Thank you for your patience, and we appreciate the opportunity to make this right for you.
