Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
821 reviews
Credit GenieSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Improve your financial health with breakthrough financial tools and services from Credit Genie.GET A CASH BOOST UP TO $100: We all can use a little boost from time to time. With Credit Genie, you can access up to $100 with no interest and no credit check.OVERDRAFT ALERTS: Get alerts when your account is at risk of being over-drafted, so you can avoid expensive overdraft fees.TRACK YOUR SPENDING: Use the Credit Genie app to understand how you are spending your money, so you can take control of your financesManage Your Expenses: We've partnered with the nation's largest and most-trusted providers to help manage your bills and slash your expenses.
Credit Genie (creditgenie.com) has 821 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 31 reviews with 2 stars · Clear filters
Responded to my review wi hours but my request for help online has been 20 hours w No response.
By Jenny
Response from Credit Genie· May 20, 2026
We’re sorry for the frustration and understand how disappointing delayed support can be. Please contact us again at support.creditgenie.com so we can review your request and assist further. —Catherine, Credit Genie Support
Take too long to process and to pay out and then you can’t get in contact with nobody when something goes wrong. My account is locked and I don’t even know reason will be canceling!!! 👎🏽
By Erik H.
Response from Credit Genie· May 19, 2026
We’re sorry for the frustration with processing delays, account access, and difficulty reaching support. We understand how upsetting that can be. Please contact support.creditgenie.com so we can review your account status and help resolve these issues. —Catherine, Credit Genie Support
The app is unstable. It is always failing
By customer
Response from Credit Genie· May 5, 2026
We’re sorry this has been happening—that’s frustrating. Please make sure you’re on the latest version and try again. If it’s still crashing, contact us at support.creditgenie.com so we can investigate and help resolve this. —Catherine, Credit Genie Support
I liked this company at first. But like most companies things have changed. The borrow amounts are not consistent. And the fees are ridiculous.
By Mspressley S.
Response from Credit Genie· Mar 20, 2026
Thanks for sharing your feedback. We’re glad you found the app helpful initially, but we understand concerns about fees and borrow amounts. Eligibility and fees can vary depending on account activity. For questions or help, contact support.creditgenie.com. —Catherine, Credit Genie Support
This app has the worst customer service that I have ever tried to work with. I needed to change my phone number and email address because I had to get new ones the ones I signed up with were no longer accessible for me. Five weeks I sent in tickets asking for the change and give the information I used when I registered the account followed by the new information and when they finally replied back the five times they kept telling me to send the original email address and phone number with the new email address and phone number and they will change it well, starting on six weeks now I still can't login because the phone number isn't changed so I can get the code to reset my password. They don't respond in a timely manner at all and personally that is a company I can't do business with.
By Aggravated X.
Response from Credit Genie· Mar 4, 2026
We’re very sorry for the delay and frustration you’ve experienced. We understand how important it is to update your contact information and regain access to your account. Please contact us at support.creditgenie.com so we can review your case and help resolve this. —Catherine, Credit Genie Support
I have to keep uninstalling and installing because everytime is get on the app it says something went wrong, it won't let me get a advance after I've paid it, need to update your app.
By Rebecca W.
Response from Credit Genie· Feb 12, 2026
We’re sorry you’re experiencing this. Please download the latest version of the app and ensure your device software is updated. If the issue continues or your eligibility hasn’t refreshed after repayment, contact us at support.creditgenie.com so we can review your account. —Catherine, Credit Genie Support
Been having a lot of trouble getting my cash advances. Using my debit card. In October, I got a cash advance. I never saw it through my debit card, yet I still had to pay for it. I tried to do it again this time and see what’s gonna happen and it did the same thing and I have tried to contact someone and they never get back to me
By lakina D.
Response from Credit Genie· Dec 15, 2025
We’re very sorry for the trouble and understand how concerning this is. Please contact us at support.creditgenie.com so we can review your cash advances, resolve any payment issues, and ensure your account is updated correctly. —Catherine, Credit Genie Support
I keep getting the same advance no improvement. and it Took like a whole week for them to “process” my payment to allow me to get my next advance which was really a waste of time and money cuz I could of kept that plus the fee yall be charging too much.
By Faleycia M.
Response from Credit Genie· Dec 4, 2025
Sorry for the frustration. Advance amounts depend on recent bank activity and can change over time. A delayed payment review can slow eligibility—we know that’s inconvenient. Please contact us at support.creditgenie.com so we can look into this. —Catherine, Credit Genie Support
