Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
35 reviews
Crawford EspressoSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Crawford Espresso is a U.S.-based retailer of professional espresso machines, coffee grinders, and specialty café equipment. We provide clear product information, transparent pricing, and responsive customer communication throughout the order process.Our customers include independent cafés, hospitality groups, office coffee programs, and home enthusiasts looking to build or upgrade an espresso setup using proven commercial equipment.
Crawford Espresso (crawfordespresso.com) has 35 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
Showing 35 reviews with 5 stars · Clear filters
Wonderful experience, the staff was on point reaching out to coordinate water filtration for me after my espresso machine purchase. Additionally, they were very conscientious about delivery checking in to make sure everything arrived okay.
By April M.
Response from Crawford Espresso· May 5, 2026
Thank you April for your business. Glad we could help sort out the water filtration and happy to hear everything arrived safely. Enjoy the machine!
Fantastic customer service! Great communication through the buying process. Would 10/10 recommend
By Happy C.
Response from Crawford Espresso· Apr 27, 2026
It is our pleasure! We look forward to serving you again soon!
What a great experience I had with this company , first very easy to navigate there site and there prices are competitive or better than there competitors. There selection is very impressive. But what’s best it there customer service I had questions and they had answers. I contacted several times and each time was a pleasure and very accommodating. Thanks James for your patience and understanding. I highly recommend this company.
By Rk
Response from Crawford Espresso· Apr 20, 2026
Thank you! We'll make sure James sees this. Hope to serve you again soon!
Exceeded my expectations with communication And friendliness. I was kept informed of the entire shipping process until my grinder arrived. I recommend Crawford Espresso and James earned my repeat business.
By Jorge M.
Response from Crawford Espresso· Apr 15, 2026
This means a lot. We'll pass it along to James! We look forward to serving you again.
Brought the grinder as a gift, and you guys handled it really well...
By John M.
Response from Crawford Espresso· Apr 15, 2026
Really glad it all went smoothly. Hope they love the grinder!
Wonderful customer service and fast responses and follow up! Absolutely recommended for helping at all phases of our new coffee business!
By Andrea
Response from Crawford Espresso· Apr 9, 2026
Thank you so much. It means a lot to hear this! Wishing you all the best with your new coffee business, and we're always here whenever you need.
fast shipment and very responsive customer service. plus good price. would come back!
By Felicia
Response from Crawford Espresso· Apr 7, 2026
Thank you so much for the kind words! We're thrilled to hear everything arrived quickly and that our team was helpful. We look forward to serving you again at Crawford Espresso!
Exceptional customer service and communication, and they went the extra mile at every step. When the grinder I ordered was out of stock, they gave me a free upgrade to ensure I would receive a product quickly. The grinders I ordered were perfect, and I will absolutely do business with Crawford Espresso. Highly recommend!
By Playground Art C.
Response from Crawford Espresso· Mar 19, 2026
Thank you for the review. We’re glad we could keep things moving and get the right grinder to you without delay. We appreciate your flexibility during the process and your support. It means a lot.
