Just horrible service.
I purchased a blanket for about $100, Just loved it. So much so, I told my son & daughter I would buy each of them one . Go back (on line) to C&B, about 3 weeks later. Price has gone up $20 & the free shipping I got is now $20. So that's $40 more per blanket. Contacted C&B, their answer- "prices increase & free shipping expired, so sign up for our emails". I understand, sales expire, free shipping ends etc. I'm a C&B customer, I wanted to buy 2 more items, what did they offer me...nothing. Why not do something ,thanks for your business, we want to keep you as a customer etc-here's fee shipping etc. Sent them a follow up email, asking them to re-consider, never got a response. What they got is a " lost customer. How much does it cost them to get a customer? Probably more then the $40 in free shipping. I'll never buy from them again, because they don't want my business.. Bill Sasscer
By Bear