Crate and BarrelReviews of crateandbarrel.com

What a sad day to realize that a company you have always liked and done business with over the years is no longer a viable option. As the customers below have indicated, if you purchase anything from them you will be in world of pain. Purchased a stock chair in May 2021 and still not delivered. They will not cancel stating it was a custom order (it was not) and now that the chair is ready for delivery the charged the full amount. They state they can’t deliver until Dec (6 weeks away). And based on the reviews below it sounds like the delivery is another form of pain. I REPEAT, DO NOT DO BUSINESS WITH CRATE AND BARREL

I would give them no stars if possible.....I order 2 Cantina Glass Mugs and a Crisp Matte White Square Soup Bowl a total of three items. The shipping for three basic items took 2 weeks and might have taken longer had I not reached out to them. Something that should have take the normal 4-7 business days took over 14 days in total to receive....I AM NEVER, EVER, EVER, EVER, EVER ORDERING FROM THIS PLACE AGAIN.

I went to Crate and Barrel to find gifts off a friend’s registry. The first four items I was looking for were out of stock. The 5th item I was told they had, the associate looked and looked for me, then finally brought wrong item and acted offended when I pointed out I was looking for a 20 piece flatware set and she was handing me one piece. Finally we found a super expensive dish and just decided to buy it since it was on registry and in stock. When I get to the register I wait and wait for one clerk when there are dozens of other associates just standing around to help people find things (that aren’t in stock anyway). When I got home I checked to see if they took the dish I purchased off my friend’s registry and sure enough they did not. I would never go back here.. way expensive, very limited stock, associates just standing around instead actually being useful. (Which is probably also why so many items are not available)

I was baffled at how horrible the delivery system is for Crate & Barrel after we bought 3 expensive pieces of furniture, which we were told were in stock. That was 3 months ago. The delivery kept getting delayed but we finally got a delivery date for yesterday, minus one of the pieces (no idea why??). Never heard anything re. time of delivery. I had to do all of the calling. My husband and I worked our work schedule around it. Was told it would show up b/w 1:30-5:30...8pm nothing! AND no call or communication from them. I left for dinner plans while my husband stayed around....only to join later after nothing was delivered. I understand businesses are short staffed, but the lack of communication on top of the delays are unbelievable!

I ordered a standard, non-custom, sleeper sofa in April 2021. I'm writing this review 6 months later because it hasn't arrived yet. But, I found out by chance that it's arriving tomorrow, only because I've moved since ordering it and needed to update my address and billing info again for the 3rd time because C&B just can't seem to save it. I have received no texts or emails about the details of the delivery. It just says it is scheduled to arrive tomorrow. I checked the policy online and it states I'd be notified 1 to 2 days before delivery with a 2 to 4 hour window of delivery time. We're at the t minus 12 hr mark and still no word from the delivery company. My building requires a COI for deliveries and 48 hrs notice. You can imagine how thrilled they are going to be to reject the delivery that I cannot reschedule because no one knows when they'll be delivering in my area again. BTW, "my area" is NYC - you know, the teeny, tiny small town, barely on the map and not known to others, especially not for deliveries which only make up most of the traffic these days. Crate and Barrel customer support is by far the worst. While there are online chat and text options, after you wait an incredibly long time for a response, they tell you to call anyway, to then just be on hold for over 20-minutes before getting a live person. When I finally got someone live, 2 of the 3 people I spoke with were so dumb (literally dumb, not poorly trained!), that I could not believe the conversation was for real and that it was not a joke -- like I was being punk'd. No one seems to know what's going on and of the three reps I spoke with, I got three completely different responses to the same exact questions. One of them even showed my order as canceled. When I asked what's being delivered if the order is canceled, she was stumped. I could go on and on with more sad and frustrating details, but you get the gist -- BUYER BEWARE: reconsider buying anything from Crate and Barrel that requires delivery...especially if you're in NYC - or probably anywhere for that matter.

I just want to make people aware that when you give your e-mail thinking you are getting a 10% discount off your order, it's really a scam and only goes towards free shipping (which should be free anyhow when I'm spending $150)...beware!

C&B continues to take orders and charge people huge sums for furniture that they know they cannot deliver on time. My order was placed in April 2021 has been delayed over 5 times. Now estimated for early December but the date literally moves out every month so I have zero confidence that I’ll actually get my furniture and would bet that I get another email telling me my item is delayed until 2022. Will never ever ever (EVER) buy furniture from Crate and Barrel ever again.

SHOP SOMEWHERE ELSE- Updated: Promises, promises. We will get it there by Friday!. . . . MONDAY EVENING AFTER THE BRIDE AND GROOM ALREADY OPENED ALL THEIR PRESENTS AND HEADED OUT ON THERE HONEYMOON THEIR PACKAGE FINALLY ARRIVED MONDAY!! There it sits on their porch for a week. Never again will I shop here and I warn you against doing so. SHOP SOMEWHERE ELSE!! DO NOT order from this company unless you want broken items and a lot of babysitting to get your items in a timely manner. WOW. I am shocked that a company can function so poorly. First, for a bridal shower a pottery bowl and platter were ordered. First time broken, 2nd time broken, 3rd time platter broken. Bowl defective glaze. Finally the shower was 2 days away and we gave her the piece that did survive the last shipping to her and let her decide if she wanted to keep it due to there being a defect in the quality of the glazing. Jump to Today. . I ordered 20 napkin rings On September 19th, now the 29th. . they STILL HAVE NOT SHIPPED!!! I have called the company 2X and they promise me they will make sure they ship and be there for the wedding that is THIS SATURDAY. They wanted to waive my gift box fee for me. . how generous $5.50 on a $90 Order. If only they had to pay me my hourly wage for all the time I have spent on the phone with them. NOTHING BUT HASSLE AND WASTED TIME IF YOU SHOP WITH CRATE & BARREL!!