CrashPlanReviews of crashplan.com

Crashplan has chat support but never anyone monitoring it. The email support is slow and not very easy to use and if you can't log in you cannot even raise a ticket. At the moment I am getting warning emails that I have not backed up when I try to restart a backup it says " Service Currently Unavailable". They Have introduced an Authenticator System which gives you three codes but none work. It used to be a good service but has steadily gone downhill I would like to change but to backup 2+ terabytes would take days. Also when you try to log in sometimes it routes to something called Zendesk. If things change I will let you know but I am not counting on it

Extremely difficult to use and hard to cancel. Avoid like the plague.

I have been losing money to them month over month. There interface has always been confusing and hard to use. Also very slow. I have tried to get a hold of customer support with zero luck. I can never seem to get through to a real person let alone a helpful robot. I have been trying to cancel for sometime. It lets me update my password, but I don't know if my username is wrong or what. It requires Google authentication now. I have been trying to use that, but with no luck. I only get voicemail boxes with no response when I try to get through. I have wasted so much money. I just want to cancel but can't figure out how to do so.

It's true, do NOT rely on them to keep your data. They trashed years of historical backups and ignored complaints. They are focused on security now, that is a joke! Don't do it! It's also dead slow now, after they moved data centres backup is incredibly slow, I have it running 50 times slower than COMET!

I was with Crashplan for over 10yrs with no issue with backing up. That all changed when I wanted to restore my files after a HDD crash. I contacted Crashplan just be told that "It's an issue with the app". That was it. No solution to fix the problem. Then I got send an email asking if my issue had been resolved? WHERE'S MY DATA? I should of sued you. Your a joke!

When you invest in an online backup service, good tech support is going to be a must. If you have a situation involving lost or corrupted data, a support agent you can count on will be crucial. The company drops the ball in that very important department. There are many good backup companies out there and CrashPlan is one to stay away from. "March" in tech support is a prime example of this.

This is a really clunky service that makes a very simple task very difficult. They've never lost my data and I don't have a problem with the rates, but accessing your data remotely is next to impossible. They make you jump through this outdated QR code 2FA that never works seamlessly. EVERY SINGLE TIME I need to access my data from anywhere other than my home desktop, I have to jump through hoops including: start a chat where it's then taken to emails back and forth in order to start a new QR code authentication process. Oh--then I have to download the Google Authenticator onto my new browser--yay, who doesn't love a new Google tracking thing, right?--then follow the 17 steps to get the code working. And there's no option to turn off 2FA. There have to be better options out there...

Crashplan started as a great service, and then adopted a policy of: 1. deleting users' data with little or no notice 2. making it very difficult to restore data 3. increasing prices from $3/month to $40/month 4. changing their policies after their customers had invested thousands of $$ and years of backups This is honestly behavior that should get them sued by the FTC. It's the kind of thing a criminal organization would do.