CrashPlanReviews of crashplan.com

I recently signed up for Crashplan for Small Business. It has been a terrible experience. The app was changed from Home to Small Business and was working fine. Overnight I had a different app interface and I had no idea why. I suspected it was a mistake. When I contacted customer service I was told no tech representatives were available. They assigned a ticket number and then sent a message saying I was assigned a medium priority and provided with links that didn't answer my question. In addition, the non-tech person didn't understand what I was asking and totally wrote up the ticket incorrectly. Then I received a message from the app saying I wasn't backed up. Unfortunately that was after the other issues so I assumed I'd hear something back on the ticket. Over the weekend I got more and more frustrated since there isn't any help available over the weekend. On Monday I called and again no tech people were available. My ticket was updated and then I received a rude email message telling me I just needed to read the articles they had sent the first time, that it wasn't their job to teach me how to use the app (which isn't what I needed to know-I can read and have 2 college degrees). I am giving up and finding an extra backup service until someone eventually has time for me (if ever).

For snart 5 mdr siden (medio august 2017) tegnede jeg abbonement hos crashplan.com. De lovede hurtig upload, ubegrænset plads, fast pris uanset forbrug. Nu har crashplan kørt uafbrudt siden da, og har uploaded sammenlagt (primo december 2017) 1.8 Tb. På et tidspunkt fortalte programmet mig, at det havde uploaded 3.1 Tb, men de er åbenbart blevet sletttet igen. Ydermere ændrede crashplan deres brugervilkår straks efter jeg betalte, så private brugere ikke længere kan købe ubegrænset plads til en fast pris. Nu skal man over på deres erhvervsplan, som er væsentlig dyrere, og skal betales månedsvis. Jeg er gået over til Jottacloud i stedet - der kan jeg uploade med min max-hastighed, og allerede efter ca. 10 dage har jottacloud overhalet crashplan. Desuden kan jeg på jottacloud tilgå alle de uploadede filer fra andre enheder, og f.eks. hente et billede frem på min telefon, selvom jeg ikke har nogen forbindelse til computeren derhjemme, eller den er slukket. Det eneste gode ved crashplan er, at den primært tager de små filer først, såsom dokumenter og jpg-billeder, og først derefter tager de tungere filer, såsom film. Og at man kan bede den udelade visse filtyper, som man ønsker uploaded sidst eller slet ikke. Update: Nu kan programmet slet ikke starte. Det siger "Unable to connect to the backup engine".

I signed up for the CrashPlan "unlimited" plan half a year ago, only to discover that it's called "unlimited" because they really don't limit your storage space, but... they will limit your backup speed to ridiculously low numbers, claiming it's all their hardware is capable of (8 Mbps on my half a Gigabit fiber connection - do they have all their storage managed by an old generation Chromebook or something?). When I, finally, managed to upload all my 6 TB of data in something like 4 months, they come with this crap about "focusing on business" and practically telling me to either pay double or bugger off. Greedy scoundrels! But even if I agree to pay double, I have to restart my backup from 0, because it's over 5 TB, so it won't be "migrated" to the business storage. Since now my backup speed has gone even lower, to 3 Mbps (are they on DSL or something?), it would take me a whole year just to finish backup up everything again, so obviously my answer was "hell no!!!". Apparently they got it, 'cause now, all of a sudden, half my backup is missing and has to be redone... 4 months remaining... Sent them an email - no answer in more than a week now. So yeah, what can I say? I wouldn't trust my business data with them even if they didn't get so greedy. I wouldn't recommend them to anyone. I hope they crash.

CRASH PLAN ANNOUNCEMENT THAT THEY WILL NOT SERVICE HOME BUSINESS (AT AROUND $60/YEAR) SO THAT THEY CAN CHARGE MORE THAN DOUBLE ($15 PER MONTH) !!! NOW THEY PUSH ALL THEIR "HOME" CLIENTS TO CARBONITE WHICH ALL AGREE TOTALLY SUCKS! THAT IS NOT ONLY OUTRAGEOUS, IT IS STUPID AND WILL HOPEFULLY TANK THEIR BUSINESS. ALSO THEY ARE THE ONLY COMPANY IN THE WORLD THAT ERASES YOUR DATA FROM A PAID ACCOUNT IF YOU DON'T USE THEM FOR 180 DAYS ! THAT'S LIKE MY STATE FARM POLICY SAYING THEY WILL CANCEL ME IF I DON'T HAVE A CLAIM EVERY 6 MONTHS! STUPID ASININE CEO... HE WILL BE OUT SOON AS MANY PEOPLE THINK THIS IS NOT ONLY ABSURD BUT ALSO BAD BUSINESS. I FOR ONE WILL BE GONE AND ONLY WITH A BAD TASTE IN MY MOUTH.

You decided to give many of your customers 60 days notice before you delete their data. Giving them the choice of moving to a more expensive plan, move to a different company (with no info if you can transfer back ups) or lose their data. And no options to people with more than 5TB of data backed up and to top it off your support is terrible and slow and your back ups are slow too. I had started recommending you to people (which takes me a long time to do with software) and you have basically given a middle finger to your consumer customers. DO NOT USE THIS COMPANY, IF THIS IS HOW THEY TREAT CONSUMERS IMAGINE WHAT THEY WILL DO TO ENTERPRISE

Their offering started out quite well after capturing a number of users from Mozy. Price plan was attractive, upload speeds had been pretty good, and was generally a good service. Now - it couldn't be more different. Things seem to start to go wrong with them offering reduced cost/near free offerings toward the end of last year. Obviously they just don't have the capacity to support the users that are buying the service. To put it in perspective, on an uncontended 24Mbps ADSL line, with speedtest.net showing 18Mbps down, and 1.6Mbps up, I've managed to upload approximately 385Mb in 16 hours. That's a whopping 24Mb per hour. It would take you 42 *hours* to upload 1 Gb at that rate. Having raised numerous tickets with them to get them to investigate, their responses are nothing more than 'um, ah, yeah....oh'. Avoid avoid avoid. Try Backblaze, or hell, even Mozy - at least you'll actually get the service you're paying for.