change in staff
We have a Crash Champion in Frisco and have never had a problem with them. They have always gotten everything done in a timely manner and have done great body work each time we had a collision or fender bender. However, we had to take our car to the one in Mckinney last time when my son was in a wreck because the Frisco one didn't do some of the work that was needed on it. At the Mckinney facility, the person who was assigned to us was rude and absolutely incompetent with his job. The manager got involved and was not much better. Absolutely terrible customer service. And when we had a problem with something not getting fully fixed, they acted like the sound was normal! We have been dealing with them since October 2023 and it is now November 2024. But I am writing this review because they got rid of the old management and we even have a new person assigned to us thank God. None of the same staff is there that we worked with directly. Now they are fabulous! We have had a couple of things come up that have been problems with the car that were related to the work done with the previous staff. The new staff are fixing the car under warranty from what the last people didn't do right. They now have excellent customer service and have stayed in communication with us every step of the way. They also don't use the same technicians they used to. What a different experience we are having with the new people there who are trying to turn things around from the last ones. I hope these people last a long time so we won't be hesitant to take our car back there when needed.
By jlyoun Y.