If I could give less stars I would.
If I could give less stars I would. The customer service is terrible I ordered and 8 minutes later emailed to cancel the order. More than 12 hours later they processed the order and 20 minutes after said they cannot cancel. They have a no refund policy because the orders are 'specifically made for each customer'. This is a terrible company I will be taking this company through with consumer rights.
By A W S.
Response from Crafty by Numbers· Jun 28, 2024
Dear Abdul, Thank you for your feedback, and we sincerely apologize for any inconvenience you experienced. We understand your frustration regarding the cancellation of your order. As per our policy, once an order has been processed and shipped, we are unable to cancel it. This is because each order is specifically made for each customer, and once it is in transit, it is no longer possible to halt the process. We strive to process and dispatch orders as quickly as possible to ensure timely delivery to our customers. We apologize if this was not clearly communicated to you at the time of your request. Furthermore, we value your feedback and are always looking for ways to improve our customer service and policies. If you have any further questions or need assistance, please feel free to contact our customer support team at [email protected]. We are here to help and ensure your satisfaction. Thank you for your understanding. Best regards, Crafty By Numbers Team