Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
288 reviews
Craft KitsuneSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Craft Kitsune is listed under Art & Handicraft.
Craft Kitsune (craftkitsune.com) has 288 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 42 reviews with 1 star · Clear filters
The crafts are totally uninspired, the instructions VERY basic, & bizarrely not a single photo of a finished product to even see what you’re supposed to be making! Final product seems designed to appeal to little girls as well. Not for adults. Canceling ASAP. WAAAAY overpriced!
By Shannon S.
I changed my address at the end of July. I never received the last two kits that I was charged for.
By Patti C.
I cancelled my account a couple months ago. I don't want you to send me any more kits please.
By Becky
Response from Craft Kitsune· Aug 18, 2023
Good morning, Becky. I am sorry that you are still receiving kits after you canceled. If you could please email me at [email protected] I can get this fixed for you.
Cheap crap. Immediately quit.
By Amy B.
Never got my order
By Susan W.
Response from Craft Kitsune· Nov 19, 2022
Hi Susan, Please check your email. I have been replying to your inquiries regarding your order. It has been delivered. Hoping to hear back from you soon. -Liz Owner Craft Kitsune
I got this as a gift for my wife. Couldn't have gone worse. She was very excited about it, but was let down starting the very first month. Several, including the first, months kits came very late, like the next month.. Two kits molds came broken out of the twelve we got, so those months we didn't even get to do. I guess the only non-complaint is even the late stuff did eventually show up. Also, the Facebook page is ridiculous according to my wife. The lady running it gets super mad if you complain on there.
By Jordan R.
Response from Craft Kitsune· Nov 17, 2022
Hello, I am sorry your experience was less than stellar. Prior to this review, I was unaware that your plan had any issues. Please email [email protected] so I can replace any faulty molds. Regarding shipping delays- Craft Kitsune features exclusive supplies. There can be unforeseen production delays. I do communicate these out via email. However, I know that these delays can be frustrating and I do apologize. Regarding the broken molds- please email in to let know which molds they are. I will replace any broken molds for free. Subscribers can email in after receiving their kit(s) if they need a replacement or have any issues. At any time, you can email in and I always do my best to deliver excellent customer support (sending replacements, reshipping lost packages, etc). Regarding the Facebook group - I am the only employee and owner of Craft Kitsune. As such, I also manage the private Facebook group. There are posts recently with criticisms about a particular mold, experience, etc. I let them stay and answer any questions as best as I can. Then, I use the feedback to improve. I am wondering if you wife is thinking about another Facebook group. I truly believe in treating everyone with kindness. The most important thing in my business are my customers/subscribers. This business is not only my livelihood but an extension of myself. Please let me know about the molds and if there is anything else I can clarify. -Liz Owner Craft Kitsune
No stars. Has my $72 something money, and I have nothing. No product, no money back....not good communication.
By Fuck U.
Response from Craft Kitsune· Sep 21, 2022
Hello- Please check your email for up to date updates and communications. As Craft Kitsune's sole employee and owner I have personally replied to each of your concerns. Craft Kisune strives to spark creativity and the relaxation of crafting. As such, I do not appreciate your profanity or accusations. Lastly, I have refunded both craft kit orders completely (totaling the $72), despite having prepared the kits for you already. I hope you can find relaxation & peace through crafting whether it be from Craft Kitsune or elsewhere. -Liz (owner)
I still have yet to receive my order and it has been a month I am not happy
By April R.
Response from Craft Kitsune· Sep 21, 2022
Hi AprilsKrazycreations- I apologize for any confusion around the order process. Craft Kitsune subscription boxes all ship at the same time of month. Depending on your sign-up date, the wait for your first kit can be a little over a month due to our sign-up window. As a fellow small business owner, I hope you can understand supply chain delays. I do my best as the only employee and owner of the business to provide custom craft supplies to each of my subscribers on time every month. However, unforeseen delays occur beyond my control. I am very transparent on these delays via email and social media and sincerely apologize for them. We have already been in email correspondence, but please let me know if you have any future concerns. -Liz (owner)
