Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
451 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
There’s something special about neighbors serving neighbors. At Crime Prevention Security Systems and Custom Home Entertainment, we live, shop and raise families in the communities we serve. Our mission is to revolutionize how communities are protected and connected through intelligent security and automation solutions.
Crime Prevention Security Systems (cpss.net) has 451 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 388 reviews with 5 stars · Clear filters
Nilson Hernandez did an excellent, thorough job in trouble shooting our security system. He came right on time and worked efficiently. Excellent service all around.
By Anne K.
Response from Crime Prevention Security Systems· Mar 11, 2024
Thank you so much for your 5-Star review and the kind words about Nilson. We greatly appreciate it!
Nilson Hernandez was very helpful and informative. Corrected all issued and taught me new things on the system and how to use app.
By Anon
Response from Crime Prevention Security Systems· Mar 11, 2024
Thank you so much for your 5-Star review and the kind words about Nilson. We greatly appreciate it!
Nilson Hernandez. Very helpful and thorough.
By J. Michael R.
Response from Crime Prevention Security Systems· Feb 14, 2024
Thank you so much for the 5-Star Review and the kind words about Nilson! We greatly appreciate it!
Nilsson Hernandez was excellent in not only resolving my heat alarm issue, but he patiently took the time to walk me through updating my Alarm app and walked me through all of the new features since my last service. Excellent product knowledge and customer rapport!!
By Mary G. B.
Response from Crime Prevention Security Systems· Feb 14, 2024
Thank you so much for the 5-Star Review and the kind words about Nilson! We greatly appreciate it!
Nilson Hernandez Nilson fully explained everything about my system and how an upgrade would be beneficial. I’m very excited to look into new options. Hi truly cares about his customers and is a gentleman. Thanks so much.
By Kristine E.
Response from Crime Prevention Security Systems· Feb 14, 2024
Thank you so much for the 5-Star Review and the kind words about Nilson! We greatly appreciate it!
Nilsson Hernandez Mr. Hernandez provided excellent customer service. He was knowledgeable, efficient, and very responsive to all my questions. I truly appreciate CPSS MONITORING MY HOME which gives me great peace of mind, and MISSIONS LIKE Nilson is one of the reasons I will continue using the service.
By Monique H.
Response from Crime Prevention Security Systems· Feb 14, 2024
Thank you so much for the 5-Star Review and the kind words about Nilson! We greatly appreciate it!
Immediate attention to our request.
By Susan B.
Response from Crime Prevention Security Systems· Jan 17, 2024
Thank you so much for the 5-Star Review. We greatly appreciate it!
Nilson Hernandez Great job and very efficient!
By Terri J.
Response from Crime Prevention Security Systems· Feb 14, 2024
Thank you so much for the 5-Star Review and the kind words about Nilson! We greatly appreciate it!
