very professional and responsive team.
very professional and responsive team.
By Jolina D.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
451 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
There’s something special about neighbors serving neighbors. At Crime Prevention Security Systems and Custom Home Entertainment, we live, shop and raise families in the communities we serve. Our mission is to revolutionize how communities are protected and connected through intelligent security and automation solutions.
Crime Prevention Security Systems (cpss.net) has 451 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 388 reviews with 5 stars · Clear filters
very professional and responsive team.
By Jolina D.
Needed a doorbell camera replaced. Nilson Hernandez was our tech and did an excellent job. Professional and helpful.
By Nick
Response from Crime Prevention Security Systems· Sep 27, 2021
Hi Nick, thanks so much for your 5-Star review of Nilson. We greatly appreciate it.
Great experience all around! Nilson H. was the technician who got us set up and walked us through the basics of the Alarm.com system. He was very detailed and ensured that everything was working and that we understood everything before he left.
By Connor P.
Response from Crime Prevention Security Systems· Sep 16, 2021
Thank you so much for your 5-Star review and kind words about Nilson. We greatly appreciate it!
The technician, Nilson Hernzandez, arrived to the appointment as scheduled. He efficiently got the security system setup, tested the system, and completely explained how it the systems works. Nilson finished the work quickly and accurately. He even helped fix a door knob that was a builder issue.
By Brad
Response from Crime Prevention Security Systems· Sep 16, 2021
Hi Brad! Thanks so much for your great review of Nilson. We appreciate it!
Nilson Hernandez was great!! He arrived on time and was very courteous and explained my alarm system in great detail!!
By Bridget J.
Response from Crime Prevention Security Systems· Sep 8, 2021
Hi Bridget, thank you so much for your review about Nilson. We greatly appreciate it!
Very professional and knowledgeable
By Dan
Response from Crime Prevention Security Systems· Sep 8, 2021
Hi Dan, thanks so much for your kind words. We greatly appreciate it.
Very happy with Crime Prevention Security Systems. All our questions and concerns were answered and carefully explained. Upgrades were made to our system and the operation of the alarm system was clearly explained. From the initial phone call to Crime Prevention Security to the sales manager we met with and the field tech was completely professional. I can with complete confidence recommend Crime Prevention Security Systems for your security needs.
By customer
Response from Crime Prevention Security Systems· Jul 30, 2021
Thank you so much for your 5-Star Review. We greatly appreciate it!
Are working with are builder and your amazing team of Karen and Chris to come up with the best system for our brand new home Karen is simply amazing and Chris is a superstar between the 2 of them we are going to have the best home electronics in the country
By Travel S.
Response from Crime Prevention Security Systems· Jul 30, 2021
Thank you so much for this 5-Star Review. We're so glad Chris and Karen were so helpful with your home technology.