Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
451 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
There’s something special about neighbors serving neighbors. At Crime Prevention Security Systems and Custom Home Entertainment, we live, shop and raise families in the communities we serve. Our mission is to revolutionize how communities are protected and connected through intelligent security and automation solutions.
Crime Prevention Security Systems (cpss.net) has 451 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 388 reviews with 5 stars · Clear filters
Mr Nelson is the best technician and very important to this job he is a very individual and he like to help into the fullest everybody
By william R.
Response from Crime Prevention Security Systems· Jun 3, 2022
Thank you so much for the 5-Star review. We greatly appreciate it!
Terry was terrific! He was thorough, did not interfere with operations in a busy Park Ranger Station, and then patiently explained in clear easy to understand language what was our issue. Excellent employee, do your best to keep him!
By Sally L.
Response from Crime Prevention Security Systems· Jun 3, 2022
Thank you for the 5-Star Review and your kind words about Terry. We appreciate it!
Nilson Hernzandez was awesome and explained everything to me making sure I understood how to work everything before he departed.
By Sabrina M.
Response from Crime Prevention Security Systems· Apr 6, 2022
Thank you so much for the 5-Star Review, and your kind words about Nilson. We appreciate it very much!
The guy that came was very patient and explain everything thoroughly. His name is Nilson Hernandez
By Patrick S.
Response from Crime Prevention Security Systems· Apr 1, 2022
Thank you so much for the 5-Star review and your kind words about Nilson. We appreciate it!
Very helpful, very well communicated, and explained all the features of the system and walk through in detail.
By Raja D.
Response from Crime Prevention Security Systems· Apr 1, 2022
Thanks so much for the 5-Star Review! We greatly appreciate it.
Our experience was very positive - from sales rep to installer. Installation happened 2 days after signing up. The only negative was the length of the contract.
By Mary B.
Response from Crime Prevention Security Systems· Apr 1, 2022
Thank you so much for your 5-Star Review. We appreciate it!
I've had CPSS for four years. Fortunately, I haven't had a break-in since my system was installed. However, I have tested it numerous times (accidentally) and I can verify it works very well. I would also like to mention that the installation techs were very knowledgeable and professional.when I had the system upgraded recently.
By Sandra
Response from Crime Prevention Security Systems· Apr 1, 2022
Thank you so much for your 5-Star Review. We greatly appreciate it!
Nilson Hernzandez was very professional and did a great job on our installation. He was also very detailed in his explanation of the alarm.com application
By Mike D.
Response from Crime Prevention Security Systems· Apr 1, 2022
Thank you so much for your 5-Star Review and the kind words about Nilson. We appreciate it!
