Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,114 reviews
cpap.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 1,005 reviews with 5 stars · Clear filters
Fantastic phone service from Agnes at CPAP.com
By TAB Associates, I.
Response from cpap.com· Mar 12, 2021
Thank you for sharing your shopping experience with us! Please let us know if there is anything else we can assist you with.
I needed a second CPAP machine. CPAP.com was reasonably priced and very easy to work with. They faxed my doctor for a prescription and my new machine was on its way!
By Karen
Response from cpap.com· Mar 5, 2021
Hi Karen, That's excellent! Thanks for sharing your shopping experience with us. We hope to hear from you again soon!
talked with Erica G. i was need of program changes on the dream machine which was new. cpap programmed from the company, but was not correct. I asked Erica for time to help correct the program because i couldn't use the cpap the way it was, plus needed time for the changes. special with the time allotted thru the help desk was limited ,plus they have been really busy Erica said not to worry about,we could work the programming out. it took awhile with all,plus Erica had to do some research on some of the changes, since i had a different mask from the cpap. plus the cpap was different too. had a wonderful sleep tonight with the corrected programming and the time to Erica which i could have done without her help. its nice to see a company really care about their customers.
By chip
Response from cpap.com· Mar 5, 2021
Hello, We're sorry about the wrong settings on your machine. Thank you for taking time out and letting us know that Erica, provided you with the level of service and care you deserve! Please let us know if there is anything else we can assist you with.
I have been a loyal customer with Cpap.com for over 8-9 years , they have the best professional customer service agents I have ever dealt with , I cant believe it , the have never ever “not once “ failed my expectations in them, they are beyond professional and caring and dedicated and passionate about their work. I wonder how they recruit and train these agents to be that good. Thank You Cpap.com
By Hazem
Response from cpap.com· Mar 5, 2021
Oh wow! Thank you for your kind words! We'll continue doing our best to provide the best service possible. Thanks for sharing your shopping experience with us and we hope to hear from you again soon.
Talked to Agnes L today. Apparently my 10 yr old mask and cushions are no longer being made. She was very helpful in offering options and very professional. Great customer service!!!
By derrell L.
Response from cpap.com· Feb 12, 2021
Excellent! Thank you for sharing your shopping experience with us! Please let us know if there is anything else we can assist you with.
perfect help resolved issue. couldnt be happier. Agnus is a 10 on customer service.
By PETER F.
Response from cpap.com· Feb 12, 2021
Hey Peter, Thank you for letting us know that Agnes, managed to resolve your concerns. Please let us know if there is anything else we can assist you with.
The service that Agnes provided me was great. She was knowledgeable and helpful regarding the equipment I purchased as well as in her assistance with my order. Kudos to CPAP.com and Agnes!!!
By Bob W.
Response from cpap.com· Feb 10, 2021
Awesome! Thanks for sharing your shopping experience with us! We hope to hear from you again soon.
I needed 3 of the small rubber gasket for my humidifier water chamber ($9 each). I balked at the shipping fee, and Agnes offered to send them with free shipping. Problem solved in one minute. I will never shop for my CPAP supplies anywhere else. Thanks Agnes.
By Paul K.
Response from cpap.com· Feb 10, 2021
Hey Paul, That's great! Thank you for sharing your shopping experience with us. Please let us know if there is anything else we can assist you with.
